Senior Engineer, Global Product Support - Phoenix - ASM Company

    ASM Company
    ASM Company Phoenix

    1 week ago

    Description
    Step into a career with ASM, where cutting edge technology meets collaborative culture.
    For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
    We are seeking a skilled Senior Global Product Support Engineer to provide advanced technical assistance to our field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment and sophisticated software systems. The ideal candidate will effectively address situations where first-line support has been unable to resolve technical issues, ensuring optimal performance and customer satisfaction.
    Responsibilities:
    • Provide expert technical support for complex electro/mechanical equipment and computer systems.
    • Respond to and resolve issues escalated by first-line product support teams.
    • Report design, reliability, and maintenance problems to engineering teams for resolution.
    • Assist in customer installations and provide technical training as needed.
    • Deliver support for highly technical or sophisticated products to customers and users.
    • Travel globally up to 50% of the time to support field operations.
    Required Skills:
    • Proven experience in diagnosing and troubleshooting complex technical issues
    • Minimum three years' experience within Semiconductor manufacturing
    • Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred
    • Strong understanding of electro/mechanical equipment and software systems
    • Excellent problem-solving and analytical skills
    • Ability to communicate effectively with both technical and non-technical stakeholders
    • Strong presentation experience and skills
    • Willingness and ability to travel globally up to 50% of the time; local and international
    • Customer-focused mindset with the ability to manage challenging situations
    Apply today to be part of what's next.
    We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
    To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.

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