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- Provide Level 1 and 2 desktop and software support
- Ensure that all procedures and infrastructure are fully documented
- Escalate problems (when needed) to 3rd party vendors, team leader, or manager, and track until resolution
- Perform user and asset management tasks
- Build/deploy equipment to Genie Energy standards
- Monitor work emails after hours for any emergencies, and be available to provide out of hours support by taking part in the callout roster
- Participate in global IT projects
- Minimum of 5 years of experience as a Desktop Support Analyst or comparable support position
- Excellent oral and written communication skills
- Ability to work independently, as well as the ability to follow and act on instructions via remote communications such as email, phone calls, etc.
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to write routine reports and correspondence
- Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices
- CompTIA A+ / Network + or MCP Certifications
- Knowledge of Mac OS X
Desktop Support Analyst - Newark, United States - Blackbird Recruiting
Description
Desktop Support Analyst
Newark NJ
$70,000 - $80,000
Provide support to office and field staff via e-mail, phone, and in person, escalating issues when necessary. Will be primary IT point-of-contact for the Company's Newark office and will assist IT team in supporting users
and infrastructure in other Genie Energy offices. Requirement to work in the Newark office Monday - Thursday, with option for Friday as remote day.