Front Desk Agent - Dorado, United States - Dorado Beach A Ritz Carlton Reserve

Dorado Beach A Ritz Carlton Reserve Dorado, United States

3 weeks ago

Full time

Description

Additional Information $14.88

Job Number

Job Category Rooms & Guest Services Operations

Location Dorado Beach a Ritz-Carlton Reserve, 100 Dorado Beach Drive, Dorado, Puerto Rico, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

Begin your purpose,

Belong to an amazing global team, and

Become the best version of you.

Source: Hospitality Online

Front Desk Agent

5 days ago

Davidson Hospitality Group South Lake Tahoe, United States

Davidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
Front Desk Agent

6 days ago

Davidson Hospitality Group South Lake Tahoe, United States

Property Description · Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional s ...
Front Desk Agent

6 days ago

Davidson Hospitality Group South Lake Tahoe, United States

Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional service, Margaritaville ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality South Lake Tahoe, United States

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality South Lake Tahoe, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

5 days ago

Margaritaville Resort Lake Tahoe South Lake Tahoe, United States

Property Description: · Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional ...
Front Desk Agent

2 weeks ago

Aimbridge Hospitality South Lake Tahoe, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

4 days ago

The Landing at Lake Tahoe South Lake Tahoe, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

4 weeks ago

Aimbridge Hospitality South Lake Tahoe, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

5 days ago

Aimbridge Hospitality South Lake Tahoe, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

1 week ago

Aimbridge Hospitality South Lake Tahoe, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

2 weeks ago

Aimbridge Hospitality South Lake Tahoe, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

2 weeks ago

Pyramid Global Hospitality South Lake Tahoe, United States

Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
Front Desk Agent

3 weeks ago

The Forest Suites Resort South Lake Tahoe, United States

About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
Front Desk Agent

2 weeks ago

Marriott Vacations Worldwide South Lake Tahoe, United States

Pay: $21.00/hour · JOB SUMMARY · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · If so, the Front Office at Marriott V ...
Front Desk Agent

3 weeks ago

Marriott Vacations Worldwide South Lake Tahoe, United States

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...
Front Desk Agent

2 days ago

Golden Nugget Hotels & Casinos Stateline, United States Permanent

Overview: · Front Desk Agent · A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. · Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with ...
Front Desk Agent

3 days ago

Dorado Beach A Ritz Carlton Reserve Dorado, United States Full time

Additional Information Pay: $14.88/hour, Full Time, Benefits, Free Parking, Free Meal, 401K, Paid Holidays · Job Number · Job Category Rooms & Guest Services Operations · Location Dorado Beach a Ritz-Carlton Reserve, 100 Dorado Beach Drive, Dorado, Puerto Rico, United States VIE ...
Front Desk Agent

4 days ago

Marriott Vacations Worldwide South Lake Tahoe, United States Full time

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...
Front Desk Agent

1 week ago

Bally's Lake Tahoe Stateline, United States Full time

Essential Duties And ResponsibilitiesPerform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures · Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to superv ...

Other Front Desk Agent jobs