Manager, Global Client Experience - New York
1 day ago
Job description
Job Description
The Manager, Global Client Experience & Hospitality plays a critical role in elevating the brand's global luxury client strategy through the development and execution of world-class hospitality programs and high-touch experiences.
This position partners closely with the Director, Client Experience & Hospitality to conceptualize and deliver exceptional client engagement initiatives across VIP events, High Jewelry activations, Blue Box Café operations, and bespoke gifting programs.
This role requires a highly organized, strategic, and detail-oriented individual who can seamlessly balance creative vision with operational excellence, financial management, and brand integrity across all client-facing initiatives.
Location:
This position is in-person 5 days per week at our Corporate Headquarters in New York.
Key Accountabilities:
Client Experience & High Jewelry Events
Partner with the Director to research, develop, and execute exclusive hospitality offerings for international Blue Book events and ongoing experience programs
Curate and coordinate 5-star accommodations, fine dining experiences, and bespoke cultural programming aligned with brand positioning
Collaborate with regional teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide
Assist the Director in conceptualizing and developing bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling
Provide on-site support and client experience management during key events, serving as a key point of contact for regional partners, and internal stakeholders
Manage planning and execution of special or bespoke events and client experiences during Blue Book programs that fall outside the scope of the core Events Team
Blue Box Cafes
Organize monthly operational calls with the Director and regional team leads to ensure consistency and performance alignment
Manage data reporting and KPI tracking, including sales performance, traffic trends, guest feedback, and operational benchmarks
Oversee forecasting and replenishment of branded tableware, service pieces, and client-facing materials; ensure timely processing of reorders to maintain uninterrupted operations and uphold luxury presentation standards
Budget Management GCR/GHJ
S upport financial oversight for the Global Client Relations and Global High Jewelry departments
Track and manage annual and event-specific budgets to ensure alignment with strategic priorities and approved forecasts
Manage budget reclasses to regional markets, ensuring accurate allocation of expenses and timely reconciliation
The hiring range for this position ranges from $122,485 - $160,000. The rate of pay offered will be dependent upon candidates' relevant skills and experience. Management is also eligible for bonus.
Required Qualifications:
Bachelor's Degree
5+ years of experience in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or high jewelry
Proven experience managing high-profile, VIP, or ultra-high-net-worth client events with exceptional attention to detail
Strong project management skills with the ability to lead multiple complex initiatives simultaneously in a fast-paced, global environment.
Demonstrated experience managing budgets, tracking expenses, and overseeing financial reconciliations across regions
Exceptional interpersonal and communication skills
Ability to travel domestically and internationally to support key events and activations
Experience supporting High Jewelry, couture, or luxury product categories
Background in global hospitality programming, including 5-star accommodations, fine dining partnerships, and bespoke cultural experiences.
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