Customer Service - Augusta - BuzzClan

    BuzzClan
    BuzzClan Augusta

    10 hours ago

    $70,800 (USD) per year
    Description
    Company Description
    Job Description
    Job Title: CSR
    Location: Augusta, GA 30907
    Contract
    Job description:
    • Promote and retain products and services
    • Experience in customer retention or sales and call center operations
    • Prior experience in a call center environment is required
    • Deliver excellent customer service over the phone
    • Negotiate and process save/service order requests from customers
    • Interact with customers patiently, tactfully, and efficiently
    • Clearly explain applicable fees and adjustments to customers
    • Offer product and service options tailored to customer needs
    • Demonstrate active listening skills
    • Follow structured call flows to enhance the customer experience
    Qualifications
    The candidate Should be comfortable working any shift from 8 AM EST - 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.
    Payrate: 17/hr. on W2 or 1099
    1 Year call center experience
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