Starbucks Manager - Rockwall, TX

DUTIES AND RESPONSIBILITIES: · Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast · and friendly Customer Service. · Assists customers by making product suggestions and filling special orders. · Answers and responds to incoming calls ...

Job description

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast

and friendly Customer Service.

• Assists customers by making product suggestions and filling special orders.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves

customer complaints and reports to Store Director as needed.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-one customer interaction.
• Specific knowledge of duties performed by all department employees. Oversees and assists with all

department duties such as: preparation, brewing and serving food items.

• Implements proper and efficient product preparation and packaging techniques. Uses and operates

related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee

machine, espresso machine, benders, printers and pallet jacks. Maintain hot and cold foods to company

standards.

• Brews coffee and tea. Operates electronic cash register to total customer's final bill. Accepts payment and

makes correct change for customers.

• Knowledge of proper procedures and coffee bar layout.
• Maintains case cleanliness and visual appeal. Responsible for ensuring the proper cleanliness, sanitation and

appearance of Starbucks area, equipment and for ensuring a safe work environment.

• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Schedules, supervises, trains and assign duties to department employees. Schedules employees to

ensure adequate coverage and service levels.

• Trains employees on store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Plans daily operations, monitors production process following company procedures and profitability.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory

levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.

• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee

Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• Monitors employee productivity and evaluates overall performance.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Ability to follow and maintain department standards and requirements in handling quick sales items.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality,

reporting shortages, stocking and rotating product.

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

• For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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