Member Concierge/ Receptionist - Brea, United States - Hammer and Nails

Description

RECEPTIONIST:Proficiency in communication, customer service, and sales skills are the main requirements for this position. Additional requirements for the position includes basic math, cash handling, phone, and computer skills. The ideal applicant must be outgoing, cheerful, engaging, energetic, resourceful, industrious, and imaginative.

Reports to: Owner, Shop Manager, or Assistant Shop Manager

Overview: Receptionists responsibilities include: Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out. Accomplishing sales goals by leading our clients to the payment & membership options that best meet their needs. Assisting Owner, Shop Manager, and/or Assistant Manager as needed.

Qualifications:

• Previous sales and customer service experience preferred
• Ability to work in a dynamic shop environment
• Strong phone and computer skills
• Ability to prioritize and multi task
• Strong leadership qualities; motivated and respectful
• Well-developed interpersonal skills to communicate effectively with peers, supervisors and clients
• Strong ability to multi-task
• Salon/Barbershop experience is a plus

Essential Functions:

• Ability to understand and explain how Hammer & Nails memberships work to our guests
• Scheduling appointments for our guests
• Providing our guests with a tour of the location, including serving complimentary beverages to our guests
• Cleaning duties which include: washing towels, sweeping and taking out trash, etc.
• Selling memberships
• Providing an exceptional experience to every Hammer & Nails guest
• Provide exceptional customer service
• Understand the needs of customers; handle and resolve customer service issues
• Provide the client with a clear understanding of the shop policies and pricing
• Upsell services and retail products to meet the customers needs
• Establish and maintain a positive working relationship with shop personnel.
• Provide shop tours as necessary or requested.
• Complete administrative, sales and required other tasks.
• Greet clients and check in members/guests
• Promote and sell memberships and retail products
• Answering telephones
• Setting and confirming appointments
• Ensure opening and closing procedures are adhered to
• Account for all money daily
• Organizing and maintaining Shop Cleanliness.
• General administrative and clerical support.