IT Support Specialist - Chicago, United States - Allvue Systems, LLC
Description
**Customer Education Manager**
**IT Support Specialist**
**IT Support Specialist**
**WHO WE ARE**
We are Allvue Systems, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 500 employees in offices throughout North America, Europe and Asia. We are the leading provider of software solutions for the Private Capital and Fixed Income markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. Were looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals
**WHAT WE NEED**
2-5 years of experience writing Business Requirements for Software development or configuration OR Experience working with a Portfolio Testing / Pre and Post Trade Compliance system such as WSO Compliance, CDO Suite / Solvas, Eze Castle Compliance, or CRD or Private Equity related systems such as Investran or EFront.
Working knowledge of CLO 2.0, 40 Act, UCITS, Hedge FundSeparately Managed Account rules, , Private Equity Funds and Family Offices is a plus
Experience working with an Asset Manager in a Front or Middle office role with an understanding of accounting, analytics, and compliance data is a plus
Experience working with a Private Equity Fund or Fund Administrator in a role with an understanding of accounting, analytics, reporting requirements and investor allocations is a plus
Ability to analyze and define requirements from Investment Management Agreements, CLO Indentures, Collateral Management and Administration Agreements, and other similar documents outlining specific test models and calculations
Performing requirements analysis with internal teams on various business functions
Documenting and communicating the results of your efforts
Effective communication of your insights and plans to cross-functional team members and product managers
Excellent problem solving abilities
Great teamwork skills
Well-rounded personality
Enthusiasm for technology and finance
A degree from a 4 year university (preferred)
Exceptional communication skills (written & verbal) and be adept at listening and soliciting feedback
Detail-oriented & strong work ethic
Someone who thrives in a fast-moving environment and can successfully manage multiple competing priorities
**YOUR RESPONSIBILITIES**
Provide subject matter expertise on the business processes supported by the Allvue software solutions
Attend business requirements gathering sessions to gather high level requirements, document the scope of work and contribute to the estimation process
Gather requirements and produce Business Requirement Documents (BRDs) or Design Documents for client approval and subsequent implementation by the Allvue team
Prescribe solutions to clients based on best practices and recommend process changes as needed
Conduct end-user training with a goal of ensuring widespread adoption of the Allvue software
Develop Business Requirements around compliance, portfolio modeling, private equity and portfolio management implementations, capturing the clients scope and objectives as well as developing thorough use cases. Liase with internal developers, engineers & QA teams to ensure the product implemented aligns with the clients needs and expectations. ,
Effectively communicate any product defects or enhancements to product team members for inclusion in our standard configuration offering
Some travel required
**WHAT WE OFFER**
Fun, fast-paced work environment
Constantly evolving, cutting edge technology
The ability to make a significant impact immediately upon jumping in
An opportunity to work with some of the best firms and the best people in the financial industry
The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
Numerous team building activities to promote collaboration
Unlimited PTO
Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we dont just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical??? condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.
We are Allvue Systems, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 500 employees in offices throughout North America and Europe. We are the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. Were looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Define your own future with Allvue Systems Degree in Computer Science, Engineering or related discipline or 7+ years of directly relevant work experience Expert knowledge of Microsoft based infrastructure (Domain, ADFS, IIS etc.) Strong Experience with Azure (IaaS, PaaS) and experience with AWS products ( EC2, IAM, S3, Route 53, VPCs, CloudWatch, Inspector, Lambda, etc. ) is desired Experience creating automated processes using well-known frameworks such as PowerShell, Chef, Terraform, etc. Experience safely automating deployments of cloud infrastructure and services. Proven working experience in installing, configuring and troubleshooting Windows and Linux based environments. Experience with infrastructure and application management considerations for production systems and networks, including BC/ D R, data security , encryption, resource monitoring, patch management, high availability, load balancing, and authentication (Kerberos, NTLM, SAML) Networking Knowledge (TCP/IP, WAN, LAN, DNS, Firewall) including AWS is desired Microsoft SQL knowledge and administration are pertinent and desired Experience automating software build, test, and deployment pipelines following agile methodologies. Experience with PKI, Platforms Dynamics CRM, NAV, Microsoft SharePoint a plus **Who We** **Are**
**What We Value**
Intelligent individuals looking to apply themselves creatively
People who are comfortable speaking up, sharing ideas and driving change
Innovation and creativity that comes from bringing people together from diverse backgrounds and experiences
Energetic and passionate teammates looking for more than just a job to pay the bills
Hard-working individuals who habitually do more than asked
**What We Need**
P roficiency in m onitoring s ystems like SCOM, Log Analytics, Application Insights
Solid understanding, troubleshooting, and installation of Enterprise Servers (Linux and Windows) and performance tuning of application web stacks (i.e. IIS, etc.)
MicroServices using Service Fabric
**Your Responsibilities**
Manage and monitor all installed systems and infrastructure
Install, configure, test, and maintain operating systems, application software and infrastructure management tools.
Proactively ensure the highest levels of systems and infrastructure availa