Senior IT Support Specialist - Breckenridge, United States - Town of Breckenridge, CO

Description

Salary :
$74, $104,000.00 Annually


Location :
Breckenridge, CO


Job Type:
Full Time / Year Round


Job Number:

Department:
Administrative Mgmt


Division:
Information Technology

Opening Date:

05/10/2024


Closing Date:
Continuous

Position Summary

The Town of Breckenridge is seeking a dedicated and uniquely qualified individual for the position of

Senior IT Support Specialist .

Under the direction of the Director of IT, the Senior IT Support Specialist is tasked with establishing systems and processes to efficiently support computers, mobile devices, software, and infrastructure used by the Town of Breckenridge.

This role involves managing Microsoft Intune for seamless deployment and maintenance, overseeing configuration changes for Microsoft 365 Admin Portal, providing technical support, managing telecommunication systems, networking, maintaining hardware inventory, documenting solutions, researching new technologies, and collaborating with coworkers and vendors.

Additionally, the role entails regular on-site attendance and periodic on-call duties.
Essential Job Functions

For additional information regarding this position including important roles, essential job duties, knowledge, skills and abilities required, materials and equipment used, working environment, and physical activity required, please view the full

Town of Breckenridge Core Values:
The Town's

Core Values

are imbedded in who we are, how we work, and how we inspire and support each other and the community.

Community:
We serve the Breckenridge community and lead others through our everyday actions and cultivate an environment where everyone is

valued

,

respected

, and

heard

.


Adaptability:
We are agile and responsive to the changing needs of our community and

embrace opportunities for growth

.


Integrity:
We are

honest

and

trustworthy

leaders who rely on our shared community values to make

ethical decisions

and conduct ourselves in a transparent and professional manner.


Communication:
We listen and communicate effectively in order to serve our community and build

collaborative

,

meaningful , and

sustainable

relationships and solutions.


Innovation:
We promote a

forward-thinking environment

to generate creative solutions that

inspire

others as we lead our community.


Stewardship:
We are trusted stewards of the Town's financial, environmental, and community resources by

responsibly

and

sustainably

utilizing and conserving our resources for future generations.

Qualifications

MINIMUM &


DESIRED QUALIFICATIONS:
High School diploma or equivalent required. College degree preferred.
A minimum of five (5) years working in an IT operations support environment preferred.
Experience working with Active Directory and Group Policy is required.

Experience utilizing the Microsoft 365 Admin Portal, including, but not limited to, Intune, Entra ID, Defender,Exchange Online, and SharePoint Online, is preferred.

Experience working in a Windows Server environment is required.
Experience performing basic networking configurations and troubleshooting is required.
Advanced knowledge of Microsoft 365 Suite desktop and online applications is highly desired.
Experience with managing an Antivirus software across an organization is required.
Experience with automating patch management across an organization is required.


LICENSES OR CERTIFICATES:
Microsoft and networking certifications preferred.
A valid Driver's License is required prior to operating any Town-owned vehicles.

Additional Information

Hiring Range:
$2, $3,430.00 bi-weekly, or $74, $89,180.00 if annualized.


WORK SCHEDULE:
The work schedule for this position is typically Monday - Thursday 8:00 a.m. - 5:00 p.m., Fridays 8:00 a.m. - 12:00 p.m. (noon). This position requires periodic on-call work, and all schedules are at the discretion of management.

This position is 'Open Until Filled'. Review of applications will begin immediately and continue until suitable candidates are selected.

Potential Housing Available

The Town of Breckenridge is an Equal Opportunity Employer.

If you are selected for hire, the Town will provide a conditional job offer and check your references and conduct a background review before confirming your job offer and scheduling your orientation.

If pre-employment drug-testing; medical testing; credit check; Motor Vehicle Record; Colorado Bureau of Investigation background review; or, other background reviews are required, the Town generally makes a conditional offer of hire based on successful completion of these additional steps.

The Town of Breckenridge strives to offer competitive and diverse benefit options.

For eligible "FTYR" employees, these options may include medical, dental, benefit credit, a cafeteria benefit plan, health and dependent care flexible spending plans, retirement, employee assistance (EAP), life insurance, long-term disability, mid-term disability and supplemental insurance.

For further information please click:
Full Time / Regular Benefits .

01

Did you receive a High School diploma or equivalent?

YesNo

02

Do you have five (5) years of experience in the Information Technology industry?

YesNo

03

Do you have experience managing and securing computers through Microsoft Intune?

YesNo

04

How many years of experience do you have creating and managing users in Active DIrectory?

No experience1-2 years3-4 years5+ years

05

How many years of experience do you have working in a help desk support environment?

No experience1-2 years3-4 years5+ years

06

Have you previously worked as an administrator in the Microsoft 365 Admin Portal?

YesNo

07

Do you have experience managing Antivirus and patch management software across an organization?

YesNo

08

Do you have any formal technical training or certifications?

YesNo

09

If you have formal technical training or certifications, please describe them below:

Required Question
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