Global Operations Excellence Manager - United States

Only for registered members United States

5 days ago

Default job background
Full time $81,900 - $152,100 (USD)

Job Summary

Amex GBT is seeking a Global Operations Excellence Manager to drive operational excellence and enhance service delivery across an Amex GBT key customer.


Responsibilities

  • Lead the Service Experience Initiative by establishing a new paradigm to jointly evaluate service performance and quality using AI and advanced analytics
  • Develop comprehensive frameworks through which customer service insights and optimization priorities are strategically delivered

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