Global Operations Excellence Manager - United States
5 days ago

Job Summary
Amex GBT is seeking a Global Operations Excellence Manager to drive operational excellence and enhance service delivery across an Amex GBT key customer.
Responsibilities
- Lead the Service Experience Initiative by establishing a new paradigm to jointly evaluate service performance and quality using AI and advanced analytics
- Develop comprehensive frameworks through which customer service insights and optimization priorities are strategically delivered
Job description
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