Teller - DETROIT, United States - COMERICA MANAGEMENT CO INC

Description

What we can offer you:

• Career Growth promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas.

This position will support a minimum of 2 banking centers within the district. May require working occasional Saturdays.

Position Responsibilities:

Customer Experience:

• Introduce and refer customers to the platform through routine interactions
• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
• Perform routine customer requests.
• Must successfully complete Comerica's Teller Training Program.
• Follow company policies and procedures, regulations and security procedures, and completes necessary documents.
• Use the provided electronics to document all transactions during their shift.
• Reconcile all transactions during and at the end of their shift.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Resolve basic customer complaints.

Marketing Activities:

• Complete assigned daily planning activities.
• Act as a digital ambassador to transition customers to digital solutions.
• Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
• Ensure compliance with applicable federal, state and local laws and

Operational Risk:

• Regulations, and Comerica's policies and procedures.
• Ensure compliance and completion of necessary compliance related training.
• Adhere to all Banking Center Risk Assessment and Compliance Standards.
• Control and mitigate losses by following policies and procedures.

Partnership:

• Consistently impact the efforts that improve Banking Center Collaboration.
• Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications:

• 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
• 1 year of experience in customer service
• 1 year of experience with personal computer, systems data entry or internet search

Preferred Qualifications:

• Cash handling experience in a retail or financial services environment
• Proficient with utilizing and navigating a computer system

Gratiot-Chene
8:30 am-5:30 pm Monday-Thursday; 8:30 am-6:00 pm Friday; 8;30 am-1:30 pm Rotating Saturdays

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.