- Specializes in the repair of high-volume segment 5 and 6 as well as wide format
- Specializes in the repair of all pre and post equipment attached to production product
- Able to perform basic installation and repair of all connectivity related products
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
- Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacturer
- Completes technical training on new equipment as required
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Effectively executes territory management, administrative, call management, and escalation procedures
- Effectively manages large parts and supply inventory with a high degree of accuracy
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
- Always exhibits a professional appearance
- Available to work shifts, standby, and on-call as required
- Perform other activities that support UBEO BUSINESS SERVICES and our service organization
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Customer service orientation
- Business skills
- Communications - verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Work standards (concern for quality)
- Follow-up
- High School or GED
- Associate Degree or equivalent technical training
- Successful completion of:
- A+ Certification (or equivalent experience)
- 2+ year experience supporting general line equipment
- Strong Computer literacy
- 5+ years industry experience
- Ability to operate a motor vehicle for travel to client sites
- Ability to stand/walk for prolonged periods at times
- Ability to lift 50+lbs on occasion
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Field Service Production Technician - Pleasanton - UBEO Inc
Description
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Production Technician (FSPT) to join our team in Pleasanton, CA.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt
________________________________________________________________________________________________________________
Purpose
This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.
________________________________________________________________________________________________________________
Responsibilities
Supervision
Supervised
________________________________________________________________________________________________________________
Contacts
Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors
________________________________________________________________________________________________________________
Job-Related Dimensions
Qualifications
Physical Demands & Work Environment
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Remuneration for this role: $ $35.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
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