Contract Operations Coordinator - Plainfield, United States - Connecticut Water

Description

We have an opening in our Water Resource and Development department for a Contract Operations Coordinator.We are passionate about the environment while delivering life sustaining, high quality water service to families and communities.

We embrace progress, provide training & development to inspire success in every aspect of our business and culture.
In addition, we provide a competitive benefits package and 401(K).

This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.

Job Description

The Contract Operations Coordinator supports service to contract operations employees, customers, and the community by serving as a point of contact and administration within the New England Water Utility Service (NEWUS) business unit.

The Contract Operations Coordinator will perform a variety of duties to support non-rate revenue, which are listed below:

• Assist and administer the Linebacker program, onboarding additional Linebacker vendors as needed to ensure full understanding of program terms/conditions;resolve escalated Linebacker issues with both customers and vendors
• Assist with growing Linebacker program, by working with department management and Communications team and other key stakeholders
• Complete a variety of reports as requested, including tracking reports for Linebacker to provide marketing support
• Assist with development of KPI report in tracking customer enrollment data, claim trends vs. expenses
• Review and correct accounts to ensure they are properly coded
• Assist with antenna contracts, billing, compliance reporting, and all others of the NEWUS business as requested or needed.
• Perform additional duties as required.

Minimum Qualification

• At least 3 years of experience within relevant sections of the utility industry, including customer service, revenue services, billing, and/or contract management.
• Associates Degree in business or related field required; may be supplemented by working experience.
• Strong proficiency within Microsoft Suite, including Excel, required.
• Experience with contract management and relationship building preferred.

Compensation Type

Hourly Wage

Compensation Range

Grade - Hourly

$

Primary Work Location

This role will report to one of the following locations, and travel between Connecticut Water locations may be required:

446 Smith Street, Middletown, CT 06457

4 West Parkway, Plainfield, CT 06374

Work Environment and Physical Demands Code

B - Blend

EEO StatementOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.