Customer Service Leader - Chattanooga - Mapco Express

    Mapco Express
    Mapco Express Chattanooga

    1 week ago

    Description
    Customer Service Leader
    Customer Service Leader Opportunity

    Primary Responsibilities:

    • Meet company customer service standards.
    • Follow company cash control policies and procedures.
    • Adhere to all laws and regulations regarding the sale of any government regulated products and services.
    • Obey company and health department safety guidelines for food preparation.
    • Detail cleaning of store interior and exterior according to company standards.
    • Stock and rotate products including coolers and/or freezers.
    • Complete training activities and pass minimum job performance standards.
    • Follow company general rules of conduct and code of ethics.
    • Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
    • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
    • Other duties as assigned.

    Qualifications:
    Time Management

    • Value time and use your time effectively and efficiently.
    • Concentrate your efforts on the more important priorities and can attend to a broader range of activities.
    • Get more done in less time than others.
    Action Oriented

    • Enjoy working hard and seize more opportunities than others.
    • Not fearful of acting with a minimum of planning.
    Customer Focus

    • Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
    • Get firsthand customer information and use it for improvements in products and services.
    Determination

    • Pursue everything with energy, drive, and a need to finish.
    • Seldom give up before finishing, especially in the face of resistance or setbacks.
    Essential Functions
    Standing/Walking 50%
    Lifting up to 40 pounds 10%
    Bending 10%
    Sitting 10%
    Squatting/Stooping 5%
    Climbing 5%
    Reaching 10%
    Capable of working in a fast-paced environment that requires being on your feet for an extended period of time.
    Travel Requirements- 0 overnight stays per year
    Handle Hazardous Materials- 5%

    EDUCATION and/or EXPERIENCE:

    • Customer service experience desired
    • Ability to perform multiple tasks at one time
    • Read, understand, and speak English at an eighth grade level
    • Comprehend and perform basic math skills
    • Understand, comprehend, and perform basic computer and pointofsale skills

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