Production Support Specialist - West Valley City, United States - InfoStretch
Description
Job Title Category Openings Location LOCATION LOCATION LOCATION LOCATION LOCATION LOCATION LOCATION **Position : Production Support Specialist ( Job Code - IS-SLCF **
**Location : Salt Lake City, UT, USA**
**Company Description:**
Infostretch is a pure-play digital engineering services firm focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. We deliver custom solutions that meet customers technology needs wherever they are in their digital lifecycle. Backed by Goldman Sachs and Everstone Capital, Infostretch works with both large enterprises and emerging innovators -- putting digital to work to enable new products and business models, engage with customers in new ways, and create sustainable competitive differentiation.
Saggezza is a proven technology and consulting partner that delivers personalized, high-value solutions to accelerate business growth. We consult , create experiences, analyze, modernize and digitize to help our clients adapt and transform the way they do business. Saggezza consultants work as part of a global team, and throughout their tenure, have the opportunity to work on a variety of different projects across various clients and industries. We are chartered to do one thing, and one thing only to bring enabling technology to our clients that allows them to move their business forward.
The Role
You will be responsible for managing and transforming production operations, including handling alerts, managing incidents, debugging and fixing the issues and identifying potential risks and mitigating them before they are realized. You will also handle requests filed by users (Operational users, Business, Upstream teams, downstream teams) of a product or system. Your primary responsibility is troubleshooting and resolving errors, and throughout your work you must constantly log details for later reports and provide the team with updates. When not fixing issues, you are involved with non-functional product development and improving processes.
Troubleshoot Issues
When technical/Operations issues with the product arise, you must act quickly to analyze the available data and find the root cause of the problem. You should be able to read and debug the source code to analyze the issues. You may then develop a solution working with the product/development team.
Contribute to Product Development
You will have to participate in all stages of the product development process. Additionally will also create useful tools such as internal software to automate key processes or platforms.
Assist Users
This role entails interacting with product users, Operations, Business, other engineering teams, upstream/downstream product members etc.. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, its vital to address concerns promptly and maintain a helpful attitude.
What Youll Definitely Need
B.S. or higher in Computer Science (or equivalent work experience)
2+ plus years of experience in a programming language like Java and scripting language like Python
Experience working with database (DB2/Sybase)
Knowledge of working with Unix/Windows environment
Familiarity with SDLC tools, Change Management, Version Control etc.
Autosys
Experience of working in Financial Services or Fintech industry would be highly advantageous
What Wed Love to See
Analytical individuals who use critical thinking and technical expertise to relentlessly improve products. Good communication skills come in handy, as do the abilities to multitask and work well under pressure. In addition to a bachelors degree in a field related to technology or engineering, we look for following skills:
Problem-solving skills successful specialists excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments
Technical expertise specialists develop a deep understanding of the product they handle as well as the processes behind it
Customer service specialists must communicate well with users, paying attention to their concerns and providing clear, regular updates for ongoing requests
Attention to detail its crucial for specialists to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products
Multitasking specialists handle technical issues from multiple customers at the same time, along with other responsibilities such as writing reports and participating in manufacturing or development
Strong Relationships: We take the time to know our clients well, from the way they do business to their culture and their unique pain points. This level of engagement enables us to develop highly effective solutions.
Clients First: We work to understand our clients then develop a unique point of view to address their pain points. We do whatever it takes to provide the right solutions to address their specific situation.
A Trusted Partner: We collaborate as a true strategic partner and work side-by-side to develop the best solutions to bring our clients businesses into the future.
Passionate Mindset: We have an unending passion for technology and teamwork. We develop highly effective solutions to help our clients tackle the complex digital landscape.
Creating Value: The right investment in digital change is critical for our clients. Thats why we develop personalized, highly effective solutions that deliver value for their businesses.
Delivery Excellence: Our proven processes provide high-quality solutions that are delivered on time.
Why Join Our Team
Our culture is diverse with endless opportunities to work for global corporations in their own backyard.
Our nurturing and supportive environment fosters collaboration across the entire organization.
We are not hierarchical but operate as a flat surface where every opinion matter, ideas are cultivated and innovation is encouraged.
At Saggezza, we are fortunate to have a strong mentorship program that provides each and every one of our consultants the ability to thrive professionally and personally.
We are only as good as our people. Saggezza, Italian for wisdom, is rooted from the perspective that knowledge is power. We create thought-leaders who are constantly exposed and trained in different technologies in the ever-evolving world of software development.
We welcome all types of innovators with an entrepreneurial spirit to grow with our team.
Saggezza is an Equal Employment Opportunity Employer: We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
**Disclaimer:**
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy .
**Production Support Specialist Job at Infostretch**
**Company Description:**
Infostretch is a pure-play digital engineering services firm focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies and data-driven intellige