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    Patient Service Associate - Lebanon, United States - Temescal Wellness

    Temescal Wellness
    Temescal Wellness Lebanon, United States

    2 weeks ago

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    Description

    Job Description

    The Patient Service Associate is responsible for providing outstanding service and assistance to the patients who visit our Alternative Treatment Center (ATC) in Lebanon, NH. **Temescal Wellness** is a new business operating in a constantly changing regulatory environment, and therefore, the job description below may not cover all tasks. All team members are expected to help out as necessary to ensure the successful launch and operation of each market. The Patient Service Associate role aims to offer patients a personalized buying experience, striving to work closely with each individual to identify the most suitable product.

    Responsibilities:

    • Assist patients and caregivers in accessing cannabis products
    • Participate in continuous customer service training
    • Help with opening and closing the dispensary following operational policies
    • Ensure compliance with program regulations related to retail operations and product dispensing
    • Maintain a well-stocked and organized dispensary
    • Adhere to cleanliness and safety guidelines for product handling
    • Provide a personalized patient experience by assisting in product selection
    • Ensure store and asset security, including cash handling

    This job post outlines the general requirements of the role. The responsibilities of the Patient Service Associate will evolve based on organizational needs and patient requirements.

    Requirements:

    • Genuine dedication to serving patients and caregivers
    • Ability to manage multiple tasks and prioritize effectively
    • Proficiency in using POS software and adhering to regulations
    • Strong attention to detail
    • High-energy and positive attitude
    • Excellent customer service skills
    • Active listening and guiding customers in their choices
    • Knowledge of program guidelines and company policies
    • Effective communication skills
    • Adaptability to a startup environment
    • Willingness to take on new responsibilities
    • Attention to detail and compliance
    • Focus on accuracy and efficiency

    Essential Job Functions:

    • Ability to stand and walk for extended periods
    • Physical flexibility for bending, reaching, and lifting
    • Repetitive hand movements for product handling

    Compensation and Benefits:

    • Competitive hourly wage
    • Substantial contribution towards medical, dental, and vision insurance
    • Generous paid time off
    • Mission-driven organization promoting work-life balance

    Visa sponsorship not available for this position.

    **Temescal Wellness** values diversity and is an Equal Opportunity Employer. We strive for fair hiring practices and a supportive workplace for all team members, regardless of background.



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