No more applications are being accepted for this job

Information Technology Spec 1 - St Paul, United States - State of Minnesota

State of Minnesota St Paul, United States

1 month ago

Description

Working Title:
End-User/Endpoint Technician

Job Class:
Information Technology Specialist 1

Agency:
Saint Paul College

Who May Apply:
Open to all qualified job seekers

Date Posted: 04/19/2024

Closing Date: 05/03/2024

Hiring Agency/Seniority Unit:
MN St Colleges & Universities / St Paul TC-MAPE

Division/Unit:
Information Technology / MnSCU St Paul TC MAPE Class

Appointment Type:
Unlimited, Full-time

Work Shift/Work Hours:
Monday - Thursday, 10:00 a.m. - 6:30 p.m., Friday 7:30 a.m. - 4:00 p.m.

Days of Work:
Monday - Friday

Travel Required:
No

Salary Range:
$ $36.14 / hourly; $50,279 - $75,460 / annually

Classified Status:
Classified

Bargaining Unit/Union: 21- MN Assoc of Professional Empl/MAPE

Location:
Saint Paul

FLSA Status:
Nonexempt

Telework Eligible:
No

Designated in Connect 700 Program for Applicants with Disabilities ) : Yes

Make a difference in the lives of Minnesotans.

The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position provides technical support to Saint Paul College students, staff, faculty, and guests regarding the operation and use of campus technology.

PRINCIPLE RESPONSIBILITIES AND RESULTS
Provide IT Help Desk support to the campus community.

Provide timely support to customers requesting technical assistance via phone, email, web form or in-person at the IT Help Desk.

Identify problems and take appropriate actions to correct these problems, including establishing speedy work arounds as needed to reduce down-time.

Enter, update, and complete tickets utilizing the help desk issue tracking system.

Provide information and training to customers regarding the use of campus technology, utilizing various approaches to best fit the audience.

Create, maintain, and provide documentation and training to customers regarding campus technology, utilizing various approaches to best fit the audience.

Create and maintain internal IT knowledge base documentation.

Provide multimedia assistance and support for classroom technology issues and campus events as needed.

Provide backup assistance and support for online learning system help desk requests.

Priority:
Essential Percent of Time: 40%

Support Apple MacOS and iOS devices to ensure systems are operational and securely accessible by approved users.

Managed Apple MacOS and iOS devices through JAMF, including the setup, configuration, and performing upgrades as needed, and required maintaining accurate records of all related hardware and software.

Provide practical and prompt technical support to staff and students with macOS hardware or software issues.

Create and maintain IT technical documentation to allow IT personnel to assist in Apple device support.

Develop IT knowledgebase documentation and training for Apple MacOS and iOS devices.

Create and conduct training sessions and tutorials on best practices to allow IT personnel to assist in Apple device support.

Priority:
Essential Percent of Time: 40%

Perform scheduled and cyclical computer installations and maintenance to ensure campus computers are functioning properly for users.

Image, configure, and deploy desktop and laptop computers, including software installation as needed.

Assist with the patch management process.

Participate in cyclical replacement projects as assigned.

Priority:
Secondary Percent of Time: 10%

Maintain the campus computer usage tracking tool.

Create and provide usage reports on a regular basis.

Maintain the latest version of the software client on assigned campus machines.

Maintain latest version of server software by coordinating upgrades with the network team.

Priority:
Secondary Percent of Time: 5%

Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

Priority:
Secondary Percent of Time: 5%

Minimum Qualifications

Two-year college degree in an IT-related field OR two years of experience in the IT field.

Working experience providing end-user IT support and use of a ticketing system.

Working experience with supporting a variety of computer hardware, software, printers, and peripheral systems.

Experience working with the Windows operating system and Microsoft Office.

Experience supporting Apple devices, including Mac computers, iPads, and associated peripherals.

Experience troubleshooting/diagnosing hardware and software failures and successfully applying appropriate solutions.

Preferred Qualifications

Four-year college degree in an IT-related field and at least two years of experience in the IT field.

Experience working in a higher education environment.

Working experience providing network/infrastructure support.

Working experience in a Microsoft SharePoint environment.

Physical Requirements

This position requires occasional lifting and/or carrying such articles as file folders, ledgers and small tools.

Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.

Additional Requirements

Commitment to the college becoming an Anti-Racist and Trauma -Informed institution.

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity.

We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities.

If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email .

Please indicate what assistance is needed.

Information Technology Spec 5

3 weeks ago

State of Minnesota St Paul, United States

Working Title: Systems Architect and Administrator · Job Class: Information Technology Specialist 5 · Agency: State Board of Investment · Job ID · : 76973 · Location · : St. Paul · Telework Eligible · : Yes - Up to 3 days per week · Full/Part Time · : Full-Time · Regul ...
Senior Applications Dev

1 week ago

MasTec St Paul, United States

Lead and collaborate with stakeholders to gather requirements and understand business needs . Design and develop scalable and efficient applications to streamline business processes and workflows. Customize existing Quickbase application to meet spec Application, Program Analyst, ...
Quality Technician II

3 weeks ago

Astrix Technology St Paul, United States

Quality Technician II · Manufacturing · St. Paul, MN, US · + Added - 17/05/2024 · Apply for Job · **Our client, a leader in the medical device manufacturing field, is looking for a Quality Technician to join their ever growing team** · **Pay:** $20-$22/hr · **Shift:** M-F ...
Technician Sr, Hardware Electronics

4 weeks ago

Abbott St Paul, United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
Sr. Business Process Analyst Manager

3 weeks ago

Ecolab St Paul, United States

Position will assist with various reporting projects while working closely with key business stakeholders to identify data and reporting needs, capture, and document requirements and then ensure those requirements are delivered. · Sr Business Process Analyst Manager will use Bus ...
Securities Ops Serv Spec III

1 week ago

Computershare St Paul, United States

Location: St Paul, MN- In-office · We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of ...
Senior Electrical Engineer

1 week ago

Medtronic plc St Paul, United States

Careers that Change Lives · A career at · Medtronic is like no other · . We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people. · Engineers create our market-leading portfolio of innovations. ...
Interconnection Engineer

1 week ago

Novel Energy Solutions St Paul, United States

Interconnection Engineer · Department: Engineering · Employment Type: Full Time · Location: Minnesota · Description · The Interconnection Engineer will serve as the lead for the company's interconnection activities from a market and technical perspective. The primary responsi ...
lead flexo press operator

3 weeks ago

Spherion St Paul, United States

Spherion Staffing & Recruiting is seeking a talented and motivated individual for a Press Operations team Lead Printing Press Operator. · - 5:00 am-5:15pm, Thursday, Friday, and Saturday - First shift · - Overtime paid after 40 hours a week; typical OT available is at least one ...
Senior Systems Analyst

3 weeks ago

Schwan's St Paul, United States

Schwan's Company · Senior Systems Analyst · Saint Paul , · Minnesota · Apply Now · Schwan's Company, a U.S. affiliate of the global lifestyle company, CJ CheilJedang Corporation, is a leading U.S. manufacturer and marketer of quality foods offered through retail-grocery and ...
Sr. Business Process Analyst Manager

2 weeks ago

Ecolab St Paul, United States

Position will assist with various reporting projects while working closely with key business stakeholders to identify data and reporting needs, capture, and document requirements and then ensure those requirements are delivered. Sr Business Process Analyst Manager will use Busine ...
Securities Ops Serv Spec III

2 weeks ago

Computershare St Paul, United States

Job DescriptionLocation: St Paul, MN- In-officeWe're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our ...
Engagement Manager Washington

2 weeks ago

Cochlear St Paul, United States

Change people's lives and love what you do Cochlear is the most recognized brand in hearing health care. Engagement Manager - Washington D.C (Hearing Health) We are considering candidates in Washington D.C., Virginia, Maryland for this role. Last date to apply is Friday May 31, 2 ...
Securities Ops Serv Spec III

3 weeks ago

Computershare St Paul, United States

Job Description · Location: St Paul, MN- In-office · We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more abo ...
Senior Principal Software Development Engineer

3 weeks ago

Oracle St Paul, United States

**Job Description** · The Operational Development and Tooling team has been the focus point for bringing stabilization to the overall service thereby help in service maturity. Our group owns the charter to build services, tools, systems, and processes that enhance OCI Operability ...
Senior Principal Software Development Engineer

3 weeks ago

Oracle St Paul, United States

**Job Description** · The Operational Development and Tooling team has been the focus point for bringing stabilization to the overall service thereby help in service maturity. Our group owns the charter to build services, tools, systems, and processes that enhance OCI Operabilit ...
Senior Vice President Sam's Team Leader

2 weeks ago

Acosta Sales & Marketing St Paul, United States

· As a pivotal leader, you will collaborate closely with cross-functional teams, playing a crucial role in developing and implementing strategic initiatives to optimize Sam's Club performance. Your expertise will support operations and merchants in planning and executing product ...