- Provide on-site support for the Transfer Center
- Demonstrate exceptional customer service skills with both internal and external customers
- Maintain a calm and professional demeanor
- Develop a high degree of familiarity with the Santa Clara area
- Maintain compliance with established Company policies & procedures regarding patient referral & transport coordination
- Operate computer terminal, demonstrate proficiency in Microsoft Office Suite,& navigate multiline computerized phone system
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Customer Service Coordinator - Santa Clara - ProTransport-1
Description
Customer Service Coordinator
The Customer Service Coordinator is a vital role that bridges the gap between Dispatchers and the facility's Transfer Center Specialists. This position requires maintaining abundant coverage of necessary resources, supporting the transfer center with additional tasks, and ensuring smooth and safe transportation of patients.
Key Responsibilities: