Claims Advocate - Berwyn, PA
2 days ago
Job description
Overview:
Alera Group is looking for a Claims Advocate. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you
Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Responsibilities:
- Manage end‑to‑end claims handling for client accounts, including intake, consultation, documentation, reporting, and preparation of client claims reviews
- Partner with insurance carriers and adjusters to investigate, monitor, and resolve complex property, general liability, automobile, and workers' compensation claims, following established tracking and payment processes
- Deliver an exceptional customer experience through professional, timely, and empathetic communication while building and maintaining long‑term client relationships
- Proactively address client concerns, coordinate with internal teams as needed, and escalate issues appropriately to ensure timely resolution and manager awareness
Qualifications:
- Bachelor's degree with 5+ years of industry‑related experience; P&C license required (or equivalent claims licensing)
- Strong working knowledge of insurance laws, claims practices, and insurance systems; Applied Epic experience preferred
- Proficient in Microsoft Office with the ability to manage documentation, reporting, and client communications effectively
- Willingness to travel as needed to meet with clients, carriers, and vendors; role operates in a professional office environment under the agency's hybrid work model
Additional Information:
This job requires presence in the office on a hybrid schedule as agreed with the manager.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
Salary range is $100K to 125K per year.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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