Jobs
>
Milwaukee

    Director, Customer Care and Support - Milwaukee, United States - Badger Meter

    Badger Meter
    Badger Meter Milwaukee, United States

    2 weeks ago

    Default job background
    Description
    Why Badger Meter?

    Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world

    What You Will Contribute:

    The Director, Customer Care and Support is responsible for directing and overseeing the achievement of our organization's customer service and technical support goals, objectives and initiatives and ensuring the delivery of a high level of customer service with a mindset focused on revenue growth and customer satisfaction. The position is responsible for creating an environment that supports and delivers best in class customer service through the establishment of policies and procedures that produce high quality customer service delivery and that reflect industry best practices and standardization across all U.S. locations, as well as sharing best practices with global counterparts.

    Job Duties:
    • Oversee the continuous improvement and achievement of department KPIs and SMART goals which define and drive service levels and standards
    • Analyze relevant data to determine service level outputs, monitoring the accuracy of reporting and data analytics and make adjustments to processes, people and/or systems as necessary
    • Identify and implement strategies to improve quality of service, productivity and profitability within the department
    • Proactively understand organizational needs and structure to ensure appropriate alignment, team structure, staffing and accountability within the customer care group
    • Manage transactional customer satisfaction program, including measuring and assessing customer satisfaction, providing data to functional areas for their action and reporting customer satisfaction results to management on a quarterly basis
    • Review and resolve customer complaints, mentoring of leaders and staff to understand changing/unique customer needs and problem solve
    • Champion customer service excellence throughout the organization
    • Collaborate and influence cross functionally with business partners and leaders in sales, marketing operations, quality, finance, and IT to gain alignment and drive efficient and effective business decisions, processes, and system improvements
    • Identify and address staff training and coaching needs (e.g. product cross-training, systems and communication, customer care skills), implementing and maintaining a leader-led, ongoing monitoring, coaching and training program
    • Coach and provide concrete feedback as part of talent and career development

      Responsible for execution and management of assigned corporate strategies
    • Develop annual budget for applicable departments and manage activities within budget constraints
    • Responsible for compliance with company Code of Business Conduct for both self and any subordinates
    • Responsible for developing and maintaining documentation of all key procedures in areas of responsibility
    • Responsible for compliance with company "A", "B" and "C" policies. Specifically responsible for establishing and maintaining all policies within the marketing function
    • Up to 10% travel required
    Education and Experience:
    • Bachelor's Degree in Business Administration, Communication or a related field required; Masters Degree preferred
    • 10+ years of related experience with at least 5 years leading a customer-facing team desired
    Qualifications:
    • Strong analytical skills required
    • Strong MS Office capabilities including Excel and PowerPoint required
    • Global Fluency required
    • Customer Focus required
    • Strong communication skills both with internal and external customer required
    • Ability to bring clarity, set expectations and hold individuals accountable
    • Proficiency in Salesforce, Smartsheets preferred
    Competencies:
    • Driving Execution: Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
    • Establishing Strategic Direction: Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, organizational values, and emerging economic, technological, and regulatory conditions.
    • Operational Decision Making: Secure and compare information from multiple sources to identify business issues; commit to an action after weighing alternative solutions against important decision criteria.
    • Inspiring Excellence: Driving high standards; tenaciously working to meet or exceed challenging goals; defining success by goal achievement and continuous improvement.
    • Leading Teams: Using appropriate methods and interpersonal styles to develop, motivate, and guide the team to attain successful outcomes and business objectives.
    Working Conditions:
    • Work is performed in an office environment and requires the ability to operate standard office equipment.
    #SP123
    Competitive Total Rewards at Badger Meter:
    • Competitive Pay
    • Annual Bonus
    • Eligible for Annual Pay Increases
    • Comprehensive Health, Vision, and Dental Coverage
    • 15 days Paid Time Off + 11 Paid Holidays
    • Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost
    • Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
    • Educational Assistance - Tuition Reimbursement up to $5,250
    • Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
    • Health Savings Account (HSA) & Flexible Spending Account (FSA) options
    An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at

    Privacy Statement

    The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.
  • Lap of Love

    Full Time Veterinarian

    2 weeks ago

    Lap of Love Milwaukee, United States Full time

    Life is HAPPIER at Lap of Love Join Lap of Love as an In-Home, Associate Veterinarian in Milwaukee · Are you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you'd always envisioned by having generous appoi ...

  • Lap of Love

    Mobile Veterinarian

    1 week ago

    Lap of Love Milwaukee, United States Full time

    Life is HAPPIER at Lap of Love Join Lap of Love as an In-Home, Associate Veterinarian in Fox Point · Are you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you'd always envisioned by having generous appoi ...

  • Stellar Enterprises

    Deputy Director for Mother-Child Facility

    1 week ago

    Stellar Enterprises Milo, United States

    Haus Norderhofenden GmbH - Supported Residential Facilities - is a privately funded provider of services in the field of child and youth welfare according to SGB VIII and integration assistance according to SGB IX. We primarily offer assistance in the city of Flensburg. · We are ...

  • Sapphire Solutions

    Training for a nursing specialist

    1 week ago

    Sapphire Solutions Milwaukee, United States

    At Milwaukee, we prioritize the FUTURE. We prioritize YOU. What do YOU prioritize? Are you looking for a job that involves working with people? A job with purpose and gratitude? A job with variety and great opportunities for advancement? Becoming a professional in health and medi ...

  • Horizon Ventures

    Living area management

    1 week ago

    Horizon Ventures Milwaukie, United States

    Milwaukie 'Residential Care Manager (m/f/d) at Heidtmanns Hof Senior Residence Part-time or full-time · Your responsibilities: · Conducting regular team meetings. · Ensuring collaboration with other functional areas. · Compliance with laws and regulations for the nursing sector. ...

  • Nebula Technologies

    Specialist (m/f/d) in General Medicine #10013

    1 week ago

    Nebula Technologies Manawa, United States

    There are many reasons to collaborate with European Medical Consulting Adam. In the following section, you will see how you can benefit from our free services and save valuable time: · You will learn about exclusive and unpublished positions · You will be relieved by our relocati ...

  • Spectrum Ventures

    Business informatics, industrial engineering

    1 week ago

    Spectrum Ventures Milo, United States

    As a global leader in the field of in vitro diagnostics, bioMérieux has been providing diagnostic solutions for 60 years to identify the sources of diseases and contaminations - for better patient care and consumer safety. · Do you want to contribute to saving lives worldwide? Jo ...

  • Gifted Healthcare

    Travel MedSurg Registered Nurse

    1 week ago

    Gifted Healthcare Milwaukee, United States

    The Gifted Healthcare Experience Gifted Healthcare is an award-winning travel nursing agency that offers nursing contracts at premier healthcare facilities across the United States. Gifted Healthcare believes in the power one person has to make a difference in a patients care, in ...

  • Apex Innovations

    Psychological Psychotherapist Pain Therapy

    1 week ago

    Apex Innovations Shorewood, United States

    * A versatile and challenging position with competitive compensation and a permanent employment contract · * Good work-life balance · * Opportunity to complete job-related training and further education, as well as contribute to innovative processes · * Currently, we are looking ...

  • Crimson Technologies

    Tax clerk

    1 week ago

    Crimson Technologies Shorewood, United States

    Leading by conviction · As the BBH Group, we develop tailor-made solutions for the legal, business, tax, and strategic challenges of our clients. Through forward-thinking, decisive action, and constant development, we offer full-service consulting at the highest level to companie ...

  • Bradley Estates Nursing and Rehab

    RN Unit Manager

    4 days ago

    Bradley Estates Nursing and Rehab Milwaukee, WI, United States Full time

    UNDER NEW OWNERSHIP · Benefits of RN Unit Manager position: · Low Cost Health Insurance · Vacation and Sick Time · Great Work Environment · 401k Matched at 10% · Flexible Hours (8-hour shifts) · Paid Holidays · Tuition Assitance · Instant Pay (*TapCheck) · Robust Employee Appreci ...

  • VITAS Healthcare

    Licensed Practical Nurse

    5 days ago

    VITAS Healthcare Milwaukee, United States Full time

    The LPN/LVN administers nursing care according to the plan of care to terminally ill patients admitted to the VITAS program, in accordance with the Nurse Practice Act in the State where the VITAS program is located. Salary Range: $26 - $33 / Hour · The LPN/LVN administers nursing ...

  • Ascension at Home Together with Compassus

    Baylor Registered Nurse Home Health

    5 days ago

    Ascension at Home Together with Compassus Milwaukee, United States Full time

    *Company:* · Ascension at Home Together with Compassus · At Ascension at Home, Together with Compassus, we know that caring for our teammates is the first step in caring for our patients. We are committed to providing *Care for Who You Are *and *What You Need *to *balance work an ...

  • Loyal Source

    Registered Nurse- Spinal Cord Injury

    2 days ago

    Loyal Source Milwaukee, WI, United States

    Loyal Source is seeking a Spinal Cord Injury RN for a notional opportunity for the VA Medical Center in Lebanon, PA. · Location: Clement J. Zablocki VA Medical Center located in Milwaukee, WI 53295. · Qualifications: · All RNs must have an Associates or Bachelor's degree (preferr ...

  • Milwaukee Rehabilitation Hospital

    Registered Nurse

    4 days ago

    Milwaukee Rehabilitation Hospital Milwaukee, WI, United States Full time

    RN - Full Time - Nights - $20,000 Sign on Bonus · RN - Full Time - Days - $20,000 Sign on Bonus · Position Summary: · Provides planning and delivery of direct and indirect patient care through the nursing process of Assessment, Planning, Intervention, and Evaluation. Develops nur ...

  • Ascension

    RN Charge Med Tele Intermediate

    1 week ago

    Ascension Milwaukee, United States Full time

    Details · Department: Med Tele Intermediate · Schedule: Full Time Days 7a-7p · Hospital: St. Joseph Hospital · Location: Milwaukee, WI · Sign on bonus negotiable for external candidates. Combination of staffing and office work. · Benefits · Paid time off (PTO) · Various healt ...

  • Ascension

    RN Emergency Department

    1 week ago

    Ascension Milwaukee, WI, United States Full time

    Details · Sign-on bonus: $10,000 · Department: Emergency Department ED ER · Schedule: Full Time Nights .9 FTE Hours are 7pm-7am with every third weekend and every other holiday rotation. · Hospital: Ascension Columbia St. Mary's Hospital · Location: Milwaukee WI · Benefits · Paid ...

  • Ascension

    Regional Resource Float RN

    5 days ago

    Ascension Glendale, United States Full time

    Details · Sign-on bonus: $8,000 · Department: Float Staffing · Schedule: Full Time, Days · Hospital: Greater Milwaukee Hospitals · Location: Milwaukee, WI · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer ...

  • Ascension

    Stepdown/IMC RN- Float

    5 days ago

    Ascension Glendale, United States Full time

    Details · Sign-on bonus: $8000 · Department: Regional Resource Float Pool · Schedule: Full-time, .9 rotating, Days, PMs & NOCs available - 8 or 12h shifts, Flexible self-scheduling, including holiday and weekend scheduling- NO ROTATIONS · Hospital: Greater Milwaukee Hospitals · L ...

  • MedPro Staffing

    ICU/CCU Registered Nurse

    5 days ago

    MedPro Staffing Milwaukee, WI, United States Temporary

    MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is seeking a quality ICU/CCU Registered Nurse for a travel assignment with one of our top healthcare clients. Requirements Active RN License · Degree from accredited nursing program · BLS & ACLS Certific ...