eServices Specialist 1 - Oak Ridge, United States - Enrichment Federal Credit Union

Description

Job Type

Full-time

Description

Job Summary: The eServices Specialist 1 provides support to members through comprehensive knowledge of a multi-line phone system and the credit unions digital service offerings.

Essential Functions:

• Utilizes a multi-line phone system and digital suite to assist members across various modes of communication.
• Maintains excellent member service while addressing member inquiries.
• Maintains in-depth knowledge of credit union products and services to assist and educate members.
• Strives to maintain single call resolution or single engagement resolution via our digital platforms.
• Performs member transactions, file maintenance and account change request while following company policy and procedures.
• Assists members with online banking and/or bill pay inquiries and maintenance.
• Supports members with debit and credit card inquires and maintenance.
• May be cross trained in other areas of eServices to better support team and members.
• Communicates with management and team members for support.
• Other duties as assigned by management.

Requirements

Job Qualifications: High School graduate or equivalent. Associates degree in Business, Accounting or Finance or equivalent experience preferred. Minimum one year of experience in financial services organization.

Skills/Abilities/Knowledge:

• A strong knowledge of EFCU's digital service offerings.
• Strong verbal and written communications skills.
• Organizational skills.
• Problem-solving skills.
• Possesses a can-do attitude and works well in a team-based, fast-paced work environment.
• Excellent judgment and decision-making skills.
• Works well under pressure and displays a strong commitment to integrity and member confidentiality.
• Demonstrates working knowledge of all credit union services, policies, and procedures.

Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary.

Salary Description

$17.00/hour