Service Manager - Houston - SIDDONS MARTIN MASTER

    SIDDONS MARTIN MASTER
    SIDDONS MARTIN MASTER Houston

    3 days ago

    Description
    Siddons-Martin Emergency Group Benefits
    Employee-owned company
    Monday-Friday schedule
    Company Sponsored Benefits:

    • Medical (PPO & HDHP options), Company
    HSA match, Dental, Vision, Short-Term
    Disability, Accident and Hospital Indemnity
    Insurance, Telehealth, Voluntary Life
    Insurance, Voluntary Critical Illness

    • 401K with Employer Match

    • Employee Stock Ownership Program

    • Paid Holidays and Paid Time Off

    • 4 Weeks Paid Parental Leave

    • Paid Training & Safety Equipment
    Company Paid Benefits:

    • Basic Life & AD&D, Critical Illness

    • Insurance, Long-Term Disability

    • Employee Assistance Program

    • Verizon Wireless Company Discount (eligibility requirements)
    The purpose of the Service Manager role involves overseeing and executing various daily service requirements for the branch with responsibility and efficiency, particularly in environmental services such as servicing and repairing refuse trucks, and potentially extending to other heavy-duty equipment as well.
    Duties and Responsibilities
    Unless otherwise specified, the Service Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.
    • Enforce all company policies as defined in the SMEG Company Handbook
    • Overall supervision and direction of service staff
    • Delegation of daily business functions and duties and follow up to ensure they are achieved
    • Direct customer interaction and employee development
    • Maintain clean and safe facility including offices
    • Maintain neat and professional personal appearance at all times
    • Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
    • Implementation of company processes and procedures as defined in the SMEG operations manual
    • Customer retention and new business development (Routine visits to customer locations)
    • Initiate and participate in morning meetings with service staff to plan the day
    • Interact with sales staff to offer service support during presentations and trade shows
    • Follow up during and after service is delivered to ensure customers are well informed and satisfied
    • Review all final invoices for correctness before billing customer
    • Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
    • Substitute duties of the Assistant Manager position in his/her absence
    • Maintain accurate and legible company designed reports and paperwork
    • Notice and report potential problem areas to management before they arise
    • Maintain a successful working relationship with vendors
    Supervisory Responsibilities:
    Manage assigned team/shop and serve as lead in direction and profitability as assigned.
    Qualifications
    • The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
    • Experience within the Refuse and Environmental industry
    • Proven track record of success
    • Excellent communication skills both verbal and written
    • Exceptional organizational methods
    • Possess exceptional leadership and motivational skills
    • Dedication to customer service and business success
    • Ability to engage in and maintain positive relationships with employees and customers
    • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
    • Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
    • Prior leadership and management experience required
    Education and/or Experience
    • High School Diploma or GED
    • Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
    • 5 Plus years with experience in an automotive service related industry
    • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
    Certificates, Licenses, Registrations
    • ASE Heavy Truck Certifications
    Physical Demands

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