- Prepare trays or bags with guests' orders /drinks
- Runner collects the food and/or drinks from the kitchen or service bar or concession service and checks ticket to ensure order is complete.
- Prepares the food and/or drinks on either trays, bags (or on a cart) depends on either legacy /dine in; Arranges the food or drinks by ticket before going into the theaters.
- Using cart or tray(s) the runner takes food /drinks into the theater quietly and places items on a tray jack if using trays.
- Ensures tray and/or carts are kept clean and free of food debris.
- Serve the items to the guests at the theater
- Greet guests in a warm and friendly manner when serving the order
- Verify that the order is correct and ensures that it is delivered to the correct guest
- Pleasant greetings at all times: smile when you greet guests and always say "Thank you" and "enjoy your movie" or "your experience."
- Check that the guest has all items and inquire if they need anything else (condiments, refill, etc); If possible, handle the guest request such as retrieve condiment from the side station/mobile area in theater, or find the server (dine in) to return to the guest.
- Restock and maintain the area clean and tidy for next shift /day
- Restock and prepare bags for future orders, condiments, utensils, napkins, wet naps (if legacy theater).
- Restock and prepare sauces and condiments for future shifts or next day.
- Ensure closing check list items are complete and all is re-stocked for the next shift/day.
- Maintain runner or expo area clean such as sweeping floors, popcorn machine, and as assigned by the MOD.
- Clean, bus and reset tables and chairs in the dining area.
- High School diploma or GED, preferred
- Some experience preferred but not required
- Sense of urgency and fast /speedy
- Attention to detail
- Friendly and warm demeanor
- Smiles and makes eye contact
- Adequate self-awareness
- Good communications skills
- Passion for the movies
- Knowledge food and beverage menu
- Customer Service skills
- Food Handler and/or ServSafe certification or must attain within 30 days
- Must be able to walk quickly in large and expansive areas (Speed of Service)
- Required to walk quickly, stand, stoop, bend, reach for up to 8 hours .
- Continuously reach, bend, lift, carry and wipe.
- Be able to lift up to 50 lbs.
- Must wear slip resistant shoes to avoid slips and falls
- Good manual dexterity and coordinated
- High volume requiring physically demanding role
Runner - Miami, United States - SilverSpot Cinemas
1 month ago
Description
Silverspot Cinema offers a competitive salary, great benefits and growth opportunities for our Team Members Our culture thrives on developing and growing our team from within. Paid holidays and fun perks for ALL POSITIONS - Free movie passes, popcorn and soda and employee discounts. Vacation, sick leave, health insurance plus many other supplemental benefits for full-time employees.
RUNNER - GENERAL SUMMARY
Runner will run/serve food, beverages, and/or desserts to guests ordering from the theater, bar, mobile app or concessions. He/she will be expected to interact with guests, fellow staff members, and supervisors in a polite, courteous and hospitable manner to ensure all guests have a superior dining experience. Runner verifies the order with the guest and ensures that the guest is satisfied before returning to the kitchen.
RUNNER - ESSENTIAL DUTIES AND RESPONSIBILITIES