Clinical Genetics Associate - Indianapolis - beBeeGenetics

    beBeeGenetics
    beBeeGenetics Indianapolis

    1 day ago

    Job title: Genomic Client Services Specialist

    Description
    Key Responsibilities
    • Provide high-quality genetics services to clients.
    • Support genetic science specialists and liaisons in all aspects of genetic testing.
    • Handle customer inquiries by telephone and email regarding result reporting, service failures, and other duties.
    • Troubleshoot medical/technical requests and report laboratory results using established protocols.
    • Document reporting or call history in the patient file and maintain records.
    • Investigate client status on expected samples and use established protocols for reporting client concerns.
    • Rearch and resolve complex medical/technical issues and provide technical training to new hires.

    Requirements
    • Ability to recognize quality service issues and provide feedback.
    • Assist group leaders in delegating work and manage multiple clinical databases.
    • Education and training of general client services groups on general genetics inquiries.
    • Prenatal intake information management and triage of calls and emails.
    • Performance of other duties as required to meet customer requirements.

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