Contact Center Coordinator - Louisville, United States - Family Allergy & Asthma

Description

The Contact Center Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.

• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into EMR
• Cancel and reschedule appointments, as assigned
• Work as directed/as needed
• Maintain and follow HIPAA policies and procedures
• Other relevant duties as assigned by the Manager/Director

• Ability to fluently speak and read English
• Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
• Ability to communicate effectively, verbally and written, with all levels of staff and patients

• High school diploma or GED required
• Prior medical office experience, preferred
• Strong computer skills
• Must be a quick learner, organized, and team oriented
• Excellent communication and customer service skills
• Previous customer service experience
• Valid Driver's License required
• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
• Ability to travel to satellite offices, as needed
• Must be at least 18 years of age
• Ability to work with patients directly and pleasantly
• Ability to work independently