Service Desk Internship - Portland, United States - BerryDunn

Description

Overview:

For the Information Technology Service Desk Internship at BerryDunn, you will have the opportunity to assist employees in various IT Department areas. You will receive close supervision, coaching, and guidance from your supervisor, Manager, or the Project Manager in charge of your projects.

During your internship, you will receive comprehensive training in both technical and soft skills, teamwork, and the firms systems, operations, and relationships. We expect you to be flexible, seek advice, and show a strong desire to learn.

Your training will include working with ITSM systems, hardware, software, ITIL & Project Management processes and various technologies and software including Microsoft 365.

You Will:

• Assist by supporting Technical Analysts with day to day work on the IT Service Desk
• Shadow Technical Analysts
• Help with equipment inventory
• Assist with workflow automation creation and testing in Freshservice platform
• Assist with PowerAutomate workflows within M365
• Assist with Forms creation and automation within M365

You Have:

• Pursuing a degree in a computer technology or software development
• Interest in pursuing a career in technology
• Interest in working in a fast-paced environment
• Strong computer skills including Microsoft Office, MS Word, Excel and PowerPoint
• Ability to work in our Portland, Maine office

The base salary range targeted for this role is $18 - $21 / hour. This salary range represents BerryDunns good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications in excess of the minimum requirements for this posting, that applicant is encouraged to apply and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.

Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond whats expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.

About BerryDunn

BerryDunn is a leading national professional services firm providing assurance, tax, and consulting services to businesses, nonprofits, and government agencies throughout the US and its territories. Since 1974, we have been a client-centered, people-first firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, or perform essential job functions. Please contact to request an accommodation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.