Concierge - Minneapolis Convention Center - City of Minneapolis, MN

Description

Salary: $ $27.60 Hourly

Location : Minneapolis, MN

Job Type: Intermittent

Job Number:

Department: Convention Center

Division: Conv Ctr Guest & Security Svcs

Opening Date: 05/29/2024

Closing Date: 6/16/2024 11:59 PM Central

FLSA: Non-Exempt

Bargaining Unit: CAF

Position Description

The Minneapolis Convention Center (MCC) is a relationship building. Each individual at MCC is a hospitality hero who fulfills our mission by providing service and fostering relationships. We make a positive impact on our internal and external guests by collaborating and delivering excellence in our service and facility. We host more than 300 events annually and contribute to a vibrant downtown community by providing economic impact through visitor spending at hotels, restaurants, arts & attractions, and retail establishments.

As Concierge, you serve as a point of contact providing information, direction and assistance to callers and patrons of the Minneapolis Convention Center.

Work Location
This position works on-site only

Salary Expectations

Anticipated starting salary range: $22.71$27.60/hour, depending on qualifications.

The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities

• Provide directions for the public entering the Convention Center to: skyway system, exhibit halls and meeting rooms, rest rooms, coin machines, security office, coat check and dining areas, etc.
  
• Provide callers, visitors, and the public with information about upcoming events scheduled at the convention center.
  
• Contact staff when necessary to get quick responses to questions;
  
• Provide information (verbal and written) about Minneapolis and the surrounding area to the public, including City hotels, businesses, metro areas facilities and State of Minnesota locations, attractions, and facilities.
  
• Continually build and maintain a database for the information desk to be able to help Convention Center visitors.
  
• Provide visitors and callers with information about parking and public transportation.
  
• Provide information to visitors about restaurants, entertainment, housing, sporting events, and arts and theater.
  
• Provide tours of the Convention Center and provide information about the architectural and historical background of the building.
  
• Help visitors and the public access transportation sources including: buses, taxis, limos, airlines, etc.
  
• Perform general clerical work such as typing, filing, data entry and copying, acting as a receptionist, etc.
  
• Track the supply of brochures and handouts at the information center and ordering these when necessary.

Working Conditions
Normal Office Setting.

Required Qualifications

Minimum Education

High School Diploma or Equivalent

Minimum Experience

Two years of related experience that have included public contact

Equivalency

An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process

The selection process will consist of the following step: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Drug and Alcohol Testing

All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the (AFSCME General Unit (CAF)) . For more information on the terms and conditions of this agreement please visit the link above.

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire (two) months after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

• Good verbal and written communication skills.
  
• Knowledge of the metropolitan and state area and of events, and attractions.
  
• Knowledge of information resources in the twin cities.
  
• Strong clerical skills.
  
• Knowledge of modern office software and ability to perform clerical functions with them.
  
• Knowledge of the operations and resources at the Convention Center.
  
• Good Customer Service Skills

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the

New 12 weeks of paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Benefits
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and

Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.

Other perks
Employees can also take advantage of optional life insurance, flexible spending accounts, the , health club discounts and more.

01

How did you find out about this position? (Select all that apply)

• Recruiter
• City of Minneapolis website
• City of Minneapolis employee
• City of Minneapolis job interest card
• City of Minneapolis Career Opportunities Bulletin
• Friend or family member
• League of Minnesota Cities website
• website
• website
• website
• website
• Minnesota Council of Nonprofits Website
• Other website
• LinkedIn
• Twitter
• Facebook
• Other social media site
• Newspaper
• Other media
• College or University
• Community organization
• Job Fair
• Professional association
• Site Visit

02

Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

03

There are currently seven foreign languages that are prevalent in Minneapolis (Spanish, Hmong, Somali, Laotian, Oromo, Vietnamese and Amharic). Please select which of the following languages you are fluent in. (Check all that apply):

• Spanish
• Hmong
• Somali
• Laotian
• Oromo
• Amharic
• Vietnamese
• American Sign Language
• I am not fluent in any of the above languages.

04

Are you willing and able to work the following schedules? (Select all that apply):

• work days
• holidays
• weekends
• evening/nights
• I am neither willing or able to work any of the above schedules.

05

How much hospitality experience do you have?

• No experience
• Less than 6 months
• More than 6 months but less than 1 year
• More than 1 year but less than 2 years
• More than 2 years but less than 3 years
• More than 3 years but less than 5 years
• More than 5 years

Required Question