- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Sets operational team direction to ensure alignment on goals
- Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight
- Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment
- Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises
- Socializes procedure/ project changes and is accountable to adhere to Change Management protocols
- Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs
- Where applicable, this role is responsible for monitoring/ reporting
- Coordinates with internal partners to refresh reports when data or requirements change
- Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates
- Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals
- Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines
- Provides senior and executive leadership with insights into loss/operational performance updates
- Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals
- Provides TD perspective at various industry forums
- May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships
- When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects
- Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
- Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines
- Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results
- Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
- Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
- Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner
- Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
- Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
- Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
- Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
- Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
- Bachelor's degree in a related discipline or;
- 7+ years or internships/coop work experience in a related capacity
- Master's degree in a related discipline preferred
- Experience in fraud management – preferred
- Proficient with Microsoft Office applications; Advanced Excel preferred
- Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
- Skilled in managing budgets, P&L and resource allocation
- Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
- Ability to handle confidential information with discretion
- Ability to exercise sound judgement in making decisions
- Previous People Management experience is an asset
- Master's degree preferred (e.g., Mathematics, Statistics Physics, Economics, Operations Research, Engineering, Business Administration, Finance or Computer Science)
- 10+ years of experience in First party fraud or credit risk management within the credit card sector of financial services preferred
- Understanding of payment risk, fraud life cycle management, including emerging fraud risks and trends is desired
- Extensive experience working with SAS, SQL, Python, R, MATLAB, Tableau etc preferred
- Working knowledge of empirical scoring systems including CHAID, SAS Enterprise Miner, FICO Model Builder, Angoss Knowledge Seeker preferred
- Exceptional quantitative and analytical skills, with ability to identify patterns, trends, and insights; Conduct risk/reward trade-off analysis preferred
- Synthesize data to draw meaningful conclusions preferred
- Strong critical thinking skills required for interpreting results preferred
- Proficient PC skills including a strong competency in MS Excel and PowerPoint preferred
- Demonstrated interpersonal and organizational skills with strong diligence in a fast-paced matrixed environment preferred
- Experienced in developing and presenting recommendations to Senior Management preferred
- Contributes to the strategic direction of both fraud and supported business's, playing a key role in the development and implementation of the overall business strategy while balancing Customer experience and fraud risk
- Provides direction and/or input to complex, wide ranging enterprise or cross-function/business projects/ initiatives as a subject matter expert
- Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.)
- Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed
- Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder values
- Accountable to ensure operational strategies/ standards/ procedures and objectives achieve measurable excellence in the quality delivery of sales, service, and products aligned with "industry best practice" and overall enterprise strategy and objectives
- Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results; accountable to the successful delivery of those results
- Responsible for ensuring that presentations/ communications to management, stakeholders, and project owners have gone through appropriate oversight and review in order to ensure the highest quality of output
- Responsible for the review of business requirements and project execution as it relates to business scope
- Keep abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank
- Assess/ identifies key issues and escalate to appropriate levels and relevant stakeholders where required
- Maintains a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite
- Responsible for the effective deployment of strategic goals both within fraud management and supported business lines
- Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Provides thought leadership and/ or industry knowledge for own area of expertise
- Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest
- Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency.
- Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services.
- Participates in knowledge transfer within the team and business units.
- Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
- Creates an extraordinary place to work, advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
- Domestic Travel – Occasional
- International Travel – Occasional
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
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Senior Manager, Fraud Business Strategy - Wilmington, United States - TD Bank, N.A.
Description
Description
:The Senior Manager, Fraud Business Strategy is responsible for designing, developing, implementing, and validation of various First Party Fraud & Credit Abuse strategies. These strategies include, but are not limited to, adjudication, account and exposure management, collection treatments, financial return optimization. This role provides essential information, interpretative and detailed analysis, and assist implementing key fraud strategies to ensure decisions are made within the TD risk appetite framework, adhere to fraud standards, and comply with all regulatory requirements and guidelines. This specific role resides with-in the CCUL Credit Management first line of defense and is accountable for Consumer Unsecured Lending & Strategic Card portfolios. The incumbent is responsible for developing First Party Fraud & Credit Abuse strategies leveraging both internal TD data and external credit bureau / vendor solutions & attributes. This includes conducting cohort time series analysis of fraud, Risk Adjusted Margin, ROE, and other metrics, under guidance, to optimize false-positives and key fraud performance Indicators. The incumbent is expected to engage extensively with cross functional partners and must possess strong interpersonal skills.
Depth & Scope:
Education & Experience:
Customer Accountabilities:
Shareholder Accountabilities:
Employee/Team Accountabilities:
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
