PM Dock Manager - Aurora - Lanter Delivery Systems

    Lanter Delivery Systems
    Lanter Delivery Systems Aurora

    1 week ago

    Description
    PM Dock Manager - Bilingual (English/Spanish)
    Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
    The ideal candidate will embody our company's Non-Negotiables:
    • Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
    • Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
    • Be Fearless - We never fail, we only learn.
    • We are One Team - We achieve more together by collaboration and consensus.
    • Delivery on Commitments - We do what we say we will do.
    • We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
    • We put Safety First - We prioritize the safety of our team members and customers above all else in our business.
    • We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.
    The PM Dock Manager creates, organizes, and provides direction to all dock team members to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries.
    This position requires up to 5% travel.
    Key Deliverables:
    • Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
    • Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
    • Oversee the entire dock team, ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.
    • Hire, train and develop all team members, and provide them with the tools and resources needed to be successful.
    • Work directly with customers, following specific directions of handling accounts to exceed customer satisfaction by managing dock operations for on-time, error free deliveries.
    • Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.
    • Assist in unloading and loading of freight as needed, to support team.
    • Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
    • Conduct daily inspections, ensuring compliance with applicable federal, state, local and company laws, regulations, and policies.
    • Assist with development and execution of continuous improvement initiatives as directed by operations manager. Take initiative to offer suggestions on needed improvements to streamline processes and/or save the company money.
    • Manage conflict and issue resolution between team members and/or customers as needed. Document in a timely manner and notify operations manager of situation.
    • Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates.
    • Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.
    • Communicate effectively with Spanish-speaking customers, carrier partners, and drivers via phone and email.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Competencies:
    • Superior verbal and written communication skills with people at all levels.
    • Strong leadership, customer service and interpersonal skills.
    • Excellent time management, organizational skills, and attention to detail.
    • Ability to take initiative & problem solve while applying critical thinking to decisions.
    • Analytical and technical capacity.
    • Fluency in spoken Spanish required; ability to communicate professionally with Spanish-speaking customers, carrier partners, and drivers.
    Position Type / Expected Hours of Work:
    This is a full-time position; specific hours vary based on the location, typically Monday through Saturday, hours per week. Evenings, overnights, and weekends are required based on location and needs of business.
    Background and Experience:
    • Proven successful warehouse, cross-dock, or related experience.
    • Proven successful supervisory experience.
    • Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.
    • Strong knowledge of all Microsoft Office programs.
    • Bilingual English/Spanish communication skills required.
    Work Environment:
    This job operates in a warehouse environment with unforgiving surfaces as well as hot and cold climates with a variety of noises and odors. Prolonged periods of standing and sitting with regular use of standard office equipment such as computers, copier, phone, filing cabinets and fax machine.
    Physical Demands:
    The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.
    Other Duties:
    This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
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