- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
- Greet guests by name.
- Ensure that all guests feel welcomed to the property.
- Register guests and assign rooms.
- Conduct check-out processes.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls, and retrieve guest mail, faxes and packages.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
- Attend team briefings.
- Handle cash, credit card, currency conversions and other financial transactions.
- Post charges such as room, food, liquor or telephone to ledger.
- Compute or adjust bill, collect payment, and make change for guests.
- Perform other duties as assigned.
Job Requirements: - High school diploma or GED
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
- Previous front desk experience in the hospitality industry Source: Hospitality Online
-
Spa Desk Agent
1 week ago
Montage Hotels West Hollywood, United StatesLive Your Passion. Add Your Magic. · At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If ...
-
Front Desk Agent
2 weeks ago
Sunset Marquis West Hollywood, United StatesJob Description · Job DescriptionAt the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull momentJob Summary · The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-dir ...
-
Front Desk Agent
20 hours ago
Mosaic Hotel & Maison 140 Beverly Hills Beverly Hills, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...
-
Front Desk Agent
1 week ago
Mosaic Hotel & Maison 140 Beverly Hills Beverly Hills, United States Part timeCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Front Desk Agent Part
1 week ago
Four Seasons Hotels and Resorts Beverly Hills, United States Part timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Service Desk Agent
1 week ago
Infinity Consulting Solutions Los Angeles, United StatesTitle: Service Desk Agent I · Location:Remote within miles of Los Angeles · Client Industry: Healthcare · We have partnered with our client in their search for a Service Desk Agent I. The Service Desk Agent I will be responsible for supporting the end user community for the clie ...
-
Front Desk Agent
1 week ago
TPG Hotels & Resorts Los Angeles, United States** Front Desk Agent** · ** DoubleTree by Hilton Hotel Los Angeles Commerce Commerce, CA** · ** Front Desk Agent** · Share: Email · **Job overview** · The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves gue ...
-
Front Desk Agent
1 week ago
Four Seasons Hotels Limited Los Angeles, United StatesAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Front Desk Agent
2 weeks ago
Sunset Tower Hotel West Hollywood, United States**Position Purpose** · Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift du ...
-
Front Desk Agent
1 week ago
Soho House Los Angeles, United StatesThe role... · At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancin ...
-
Front Desk Agent
1 week ago
RCMI HOSPITALITY MANAGEMENT LLC Los Angeles, United StatesJob Description · Job DescriptionCome be a part of an amazing team and a fantastic management companyWe are hiring for the Hyatt Place Hyatt House LAX / Century Blvd · A full service dual-branded hotel featuring 401 amazing guest rooms, a rooftop pool and jacuzzi with amazing vi ...
-
Front Desk Agent
1 week ago
Beverly Laurel Hotel Los Angeles, United StatesJob Description · Job DescriptionWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. · Responsibilities: · Register and assign rooms to guests · Confirm phone and online rese ...
-
Front Desk Agent
1 week ago
Palihouse Los Angeles, United States· FRONT DESK AGENT | PALIHOUSE WEST HOLLYWOOD · POSITION PROFILE: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a cr ...
-
Front Desk Agent
1 week ago
Silver Lake Pool & Inn Los Angeles, United States· FRONT DESK AGENT | SILVER LAKE POOL & INN · POSITION PROFILE: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a cru ...
-
Front Desk Agent
2 weeks ago
IHG Los Angeles, United States**Your web browser (Chrome 88) is out of date.** **Front Desk Agent - InterContinental Los Angeles** · **Hotel Brand:** InterContinental Hotels · **Location:** United States, California, Los Angeles · **Hotel:** InterContinental - Los Angeles Downtown (LAXHC) · **Job number:* ...
-
Front Desk Agent
1 week ago
Springboard Hospitality West Hollywood, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
-
Front Desk Agent
2 weeks ago
AccorHotel Los Angeles, United StatesJob Description · Job DescriptionCompany Description · At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary place ...
-
Front Desk Agent
6 days ago
Pyramid Global Hospitality Los Angeles, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Front Desk Agent
1 week ago
Sheraton Gateway Los Angeles Hotel Los Angeles, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Service Desk Agent II
3 weeks ago
Prosum Los Angeles, United StatesService Desk Agent II · Client Services · ***MUST LIVE WITHIN MI OF LOS ANGELES*** · 100% Remote · CONTRACT-TO-HIRE · MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.Please acknowledge · candidate is aware and agreeable upon submission. · $ W2 · Service Desk Agent ...
Front Desk Agent - West Hollywood, United States - The London West Hollywood at Beverly Hills
Description
Job Description
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
