Information Technology Specialist - Panama City

Only for registered members Panama City, United States

6 days ago

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Job summary

The Information Technology Specialist shall provide Tiers One and Two support for AFFOR IT requests and resolve technology issues in an expedient manner. Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.

Responsibilities

  • Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD),the SD is still responsible for tracking and documenting the resolution process.
  • Shall follow-up on resolved tickets to check quality get user concurrence of ticket closure,and to report customer satisfaction.

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