Senior Program Manager, Voice of Customer Palo Alto - San Francisco, CA, United States - MongoDB

Description

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The ideal candidate has a proven track record of implementing successful VoC programs, coupled with experience advocating for change within an executive leadership team.

Collaborate with colleagues to analyze quantitative and qualitative data and provide recommendations to inform research-driven journey improvements
Align org-wide stakeholder groups including our GotoMarket ecosystem, Operations, Marketing, Product, etc. Passion for storytelling through an "outside in" perspective with a talent for translating data from multiple sources into actionable recommendations
Proven program management skills, including the ability to lead the development, documentation, and execution of a global VoC portfolio
Ability to remain calm and focused when handling multiple projects in an agile environment while still meeting deadlines with ease and accuracy

From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.

Learn more about what it's like to work at MongoDB , and help us make an impact on the world
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.