Sr Manager, Process Opt - Clearwater
1 month ago

Job summary
This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business. Facilitates business process improvement activities designed to drive revenue, operational excellence, and best practice in key aspects of the business Improves the real result of key performance indicators Serves as an internal consulting leader to improve profitability and customer experience Partners with various departments including Billing IT Sales Operations and Compliance to streamline processes troubleshoot and aligning practices Leads coaches develops a team of professionals creates training programs for staff on revenue assurance protocols Works collaboratively with business leaders to lead/develop a continuous improvement culture Supports challenges the status quo in direction setting prioritization delivery of activities Develops presentations summarized to appropriate level CEO COO RVPs etc Actively designs deploys implements best practices standardized processes builds delivers training materials supports these standard processes Conceptualizes develops technology applications support operational improvements workflow Runs self-directed improvement projects delivering value organizationJob description
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