Production Support Lead - Westminster, CO, United States - Mastech Digital, Inc.

Description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Production Support Lead (Functional) for our client in the Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 24+ Months Contract

Location: Denver, CO

Role: Production Support Lead (Functional)

Primary Skills: Compliance

Role Description: The Production Support Lead (Functional) must have at least 5+ years of experience.

Responsibilities:

Provide guidance and leadership to the production support team.

Lead daily standup meetings for the production support team.

Triage production issues and drive them to resolution.

Drive and report on incident SLA compliance.

Provide project leadership with updates on trending production issues.

Facilitate client meetings for high priority production issues.

Attend and provide updates for production release follow up meetings.

Drive creation of RCCA documentation for major incidents

Create release notes for production defect fixes.

Provide daily guidance and direction to production support tester.

Expected Deliverables:

Release notes.

SLA reports

Testing progress reports.

Required Skills:

Experience in leading a team.

Working knowledge ticket management or SDLC.

Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Vivek Shrivastava

Recruiter Phone:

Equal Employment Opportunity

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