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Pharmacy Liaison
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Patient Care Coordinator
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Clinical Application Analyst
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VP Clinical Operations
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Quality Assurance Analyst
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Special Investigator Managed Care
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Pharmacy Liaison - Washington, United States - Medstar
Description
General Summary of Position MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point.
Responsible for assisting the Bedside Delivery Technician with all non-dispensing aspects of medication deliveries to discharge patients and MedStar employees.
Duties include gathering Rx's and obtaining patient consent, coordination with bedside technicians, prescription delivery, and handling of payment transactions via mobile device.
In addition, this position is responsible for assisting with the non-dispensing functions in the pharmacy including, answering the phone; gathering patient's information for the intake process for new and refill prescription request; handling the pickup area; and performing payment transactions, as well as maintaining the OTC area; delivering or picking up, mail to the mail room; and restocking pharmacy supplies.
\r\r Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
Complies with governmental and accreditation regulations.Acts as liaison with pharmacy operations to maintain high level of service to customers, following all service related issues through to resolution.
Delivers prescriptions to patients, nurses and or family members in a secured bag at the time of discharge. Delivers prescriptions to MedStar employees throughout the hospital's campus. Collects payment for prescriptions, secures appropriate signatures for medication deliveries, and complies with all HIPAA requirements.Retrieves hard copy prescriptions from the floors, obtains patient consent, and brings prescriptions back to the bedside technician for processing.
Works collaboratively with bedside technician to ensure productive workflow and reconcile patient's prescriptions approved for delivery.Verifies patients by the three-point check (name, date of birth, and number of prescriptions they are receiving). Offers patient counseling with the pharmacist, and communicates relevant information and notes attached on delivery bags to patients.
Maintains ongoing relationship with physicians and other referral sources and contributes to creating an environment of teamwork and trust among all associates.
Processes daily cash report; performs end of day closing procedures; completes deposits as assigned and prepares work area for the following shift.
Performs other support functions for the pharmacy; delivering or picking up, mail to the mail room; taking deposits to the cashier; restocking pharmacy supplies.
Performs non-dispensing, customer service functions in the pharmacy including: Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions; gathers patient demographics and insurance information; handles the pickup / checkout function by performing payment transactions.
Assist with other support functions for the pharmacy including maintaining OTC inventory; performing Rx call reminder calls at specified intervals; and reversals / deletes of Rxs's not picked up after 14 days.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned. \r\r \r Minimum Qualifications EducationHigh School Diploma or GED required or equivalent. \r Experience1-2 years Established work history in a customer service role.
cashier experience required \r \r Knowledge, Skills, and AbilitiesExcellent verbal and written communication skills, strong customer service skills, and basic computer skills required.
Must be highly productive, organized, and comfortable engaging with patients, family members, and healthcare providers.Adept at building trust and relationships.
\r\r Why MedStar Health? At MedStar Health, we understand that our ability to treat others well begins with how we treat each other.
We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.We live up to this promise through:
\r\r Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark. \r Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization. \r Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more. \r More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations. \r\r About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees.
We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.
If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
