Relationship Manager - Indianapolis, IN
1 day ago
Job description
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.
Visit Waste Harmonics Keter for more information.
Job Purpose
The Relationship Manager is responsible for developing and managing client relationships to drive revenue, enhance retention, and ensure customer satisfaction. This role serves as the primary point of contact for key corporate clients, aligning business objectives, resolving escalated service concerns, and identifying opportunities for growth and sustainability initiatives. This is a fully remote role and incumbent may be located anywhere within the U.S.
Duties and Responsibilities
People
- Client Relationship Management – Develop long-term partnerships with clients to foster loyalty and trust.
- Team Collaboration & Mentorship – Work cross-functionally and support junior team members in professional growth.
- Culture & Engagement – Promote a culture of inclusion, transparency, and collaboration.
Operations
- Service Delivery Oversight – Ensure smooth execution of contract fulfillment and customer expectations.
- Performance Monitoring – Analyze data and reports to identify trends and drive improvements.
- Issue Resolution & Risk Mitigation – Lead proactive problem-solving and escalation management.
Stakeholder Management
- Cross-Functional Collaboration – Work with Finance, Legal, Operations, and Sales to align business objectives.
- Client Advocacy – Represent customer needs within the organization to ensure service excellence.
- Senior Leadership Communication – Engage executives and key stakeholders to drive strategic initiatives.
Strategy
- Revenue Growth & Expansion – Identify opportunities to increase service offerings and account profitability.
- Market & Industry Insights – Leverage trends to anticipate business shifts and adjust strategies accordingly.
- Sustainability & Innovation – Support environmentally sustainable initiatives as part of business development.
Performs other duties as assigned.
Qualifications
Education & Experience:
- Bachelor's degree preferred, High School Diploma with professional experience will be considered.
- 5–7 years of experience in sales, account management, or a similar client-facing role.
- Proven ability to manage a portfolio of corporate accounts, drive revenue growth, and increase client satisfaction.
- Strong experience in customer engagement, service delivery, and performance reporting.
- Experience with contract renewals, financial analysis, and sustainability initiatives.
- Proficiency in CRM tools such as Salesforce.
- Excel proficiency required
Knowledge & Skills:
- Customer relationship management strategies and best practices.
- Contract management and financial analysis related to account performance.
- Industry trends, particularly in environmental sustainability and waste management.
- Effective communication and negotiation techniques.
- Business operations, including finance, legal, and service delivery alignment.
Competencies:
- Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
- Manages Complexity – Analyzes multiple sources of information to solve problems efficiently.
- Decision Quality – Makes sound and timely decisions that keep the business moving forward.
- Drives Results – Consistently achieves goals even under challenging circumstances.
- Collaborates – Works effectively with others to meet shared objectives.
- Persuades – Uses compelling arguments to influence outcomes and secure commitment.
- Situational Adaptability – Adjusts approach based on changing client needs and business environments.
Work Conditions/Physical Requirements
- Home office environment. Noise level is moderate.
- Ability to work after normal business hours as needed.
- Up to 30% travel required.
Waste Harmonics Keter Comprehensive Benefits Package
- Competitive Compensation
- Annual Bonus Plan at Every Level
- Continuous Learning and Development Opportunities
- 401(k) Retirement Savings with Company Match; Immediate Vesting
- Medical & Dental Insurance
- Vision Insurance (Company Paid)
- Life Insurance (Company Paid)
- Short-term & Long-term Disability (Company paid)
- Employee Assistance Program
- Flexible Spending Accounts/Health Savings Accounts
- Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
- 7 Paid Holidays
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
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