- Software development in IVR Architect in an object orientated programming language; ability to design, develop and support advanced IVR applications , Nuance.
- Knowledge of architecture, telecommunication network services, and contact center systems.
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
- Knowledge of PBX architecture, telecommunication network services, and contact center systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based traffic, as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact center operation, including key metrics and workforce management . Title : IVR Architect
Title : IVR Architect - Harrisburg, United States - Risun Solutions
Risun Solutions
Harrisburg, United States
3 weeks ago