- General Description & Responsibilities:
- Schedule is 9:00-5:00 PM, full-time.
- Provide Tier-I support for 2,000+ customer and Conduent internal staff members.
- Troubleshoot application and system issues for: Oracle CRM and the PureConnect Media Bar, Genesys Connect (Interaction Desktop & IC Business Manager), and Genesys Cloud.
- Gather issue/request details and escalate, where required.
- Respond, in a timely manner, to requests for assistance and user account management or modification.
- Handle incidents and requests within the timeframe allotted by Conduent's Service Level Agreement with the customer.
- Work within established procedures and practices.
- Maintain a working knowledge of all supported systems, including new systems, as business needs change.
- Candidates must have a demonstrated acumen for troubleshooting.
- Interpersonal Skills:
- Customer service skills.
- Highly attentive to details is required for note taking, written, and spoken communications.
Customer Experience Associate II - Lexington, United States - CONDUENT
Description
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Remote - Helpdesk/Customer Service Representative II
$16.50/ Hourly
Paid Training
Equipment Provided
Full Time with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best †̄
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
· $16.50 per hour pay rate (bi-weekly pay)
· Paid Training with Equipment provided
· Full-time schedule (40 hrs. a week)
· Career Growth Opportunities
· Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
About the Role
The Customer Care Associate will handle inquiries for The State of Kentucky.
Requirements
· High School diploma or GED
· Background and drug screening required
· Bilingual a Plus
· A minimum of 1-year call center experience in telephone customer service or related experience
· Computer literacy and ability to use multiple programs
· Typing Minimum of 25 WPM
* States that are Not Applicable for this position :
AK, CA, HI, IL, IA, MD, MN, MA, ND, NH, NY, SD, WA, MT AND AK
#Remote44
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.