Customer Service Specialist - Boston, United States - Exela Technologies

Description

Why Exela?Help us revolutionize the way that business around the world gets done.

As a member of Team Exela, you'll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal:
To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution.

Exela's core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title:
Customer Service Associate Floater position

Position Type:
Full TimeShift: Varies by site (8am-5pm, 8:30am-5:30pm, 9am-6pm), availability to work overtime or weekends

Special Requirement:
Own vehicle, or availability to travel to other sites

Job Summary:
Looking for a responsible and self-motivated person to support office services departments in the Boston area. Services include mailroom, copy center, reception, and hospitality.


Essential Functions & Responsibilities:

Perform all duties as assigned by management to include mail services, reprographics services, fax services USPS daily delivery, conference center/ hospitality services and reception relief.

Deliver accountable mail, inter-department mail.

Maintain the highest levels of customer care while always demonstrating a friendly and cooperative attitudeThis position requires regular work on various applications.

Maintain all logs and reporting documentation as required.
Ability to work overtime with little to no notice.
Ability to work weekends if required.
Effectively communicate both verbally and written, with clients and company personnel.


Key Skills:
Previous experience in mailroom operation, shipping, and/or receiving required.
Experience operating online shipping services such as UPS Online/Worldship, or FedEx software.


Reception / hospitalityMinimum Qualifications:
Minimum of 3 years of customer service-related experience required.
Intermediate PC/Windows experience required.
Flexibility with work schedule if required.


Physical Requirements:
Ability to lift and/or move items up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations.
Ability to stand and/or walk for long periods of time with or without accommodations.

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