Night Auditor $18/hr at Hilton Garden - Panama City, United States - St. Joe Company

Description

The position prepares a summary of cash, check, and credit card activities, posting room charges and taxes to guest accounts.

• Posts room charges and taxes to guest's accounts
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Serve as a front desk agent especially in terms of check-in and check-out procedures
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
• Must have complete knowledge of emergency procedures
• Balance the day's charges, making corrections as necessary
• Run end of day process in property management software (PMS)
• Understand principles of auditing, balancing, and losing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• All other duties as assigned

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Previously hospitality experience skills preferred

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way
• Knowledge of hospitality operations
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Basic Accounting skills
• Solid customer service skills
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations