Supervisory Transportation Security Specialist - Annapolis Junction, United States - Department Of Homeland Security

Description

Summary

Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Duties

This Supervisory Transportation Security Specialist position is located Operations Support (OS), Intelligence and Analysis (I&A), Vetting and Analysis Division (VAD), Analytics & Support Branch (ASB), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:

• Manages the Workforce Readiness section responsible for providing support to VAD's 24 X 7 X 365 operations center. This includes managing personnel, training, scheduling, quality assurance, and improvement strategies necessary to support vetting, credential and call center mission capabilities to ensure smooth and efficient national operations. Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for management discretion.
• Works with TSA Program Managers to improve current programs and develop new operational programs. Provides strategic direction and vision for operational support of vetting programs and call center operations including identification of process improvements, ensures NTVC Standard Operating Procedures (SOPs) are accurate and relevant, and directs updates and changes to improve operational efficiency and coordination. Serves as a senior spokesman for vetting projects and issues to VAD, I&A, and TSA senior leaders.
• Serve as a key transportation security technical advisor, responsible for advising senior leadership on highly complex operational programs, projects and operations related to transportation passengers and workers in order to mitigate threats to the transportation sector. Involves collaboration both internally within TSA and externally to ensure operational products and services meet both operational sufficiency, quality, and timeliness requirements associated with national security requirements.
• Advises managers on the development of operational guidelines and standards and prepares points of view used in forecasting trends and evaluating resource constraints. Contributes to technology enhancements to operational systems and makes suggestions to improve the vetting algorithm which directly impacts the NTVC's ability to identify, assess, and report known or suspected terrorist access to the programs managed.
• Exercises a full range of supervisory and personnel management authorities and responsibilities in directing work of subordinate staff. Coordinates and evaluates subordinates' work to assure balanced workload and timely responses to assigned actions. Gives advice, counsel, or instruction to employees on both work and administrative matters. Develops job descriptions and assigns work to subordinates based on priorities. Determines selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Hears and resolves complaints from assigned personnel and refers unresolved matters to higher authority.

Supervisory/Managerial duties includes serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; and when required, coordinating with customers outside the immediate organization.