Case Management Supervisor - Dublin, Ohio, , United States
2 days ago
Job description
The Case Management Supervisor is responsible for planning, supervising and coaching the Suit Audit/Case Management team to provide legal processing support for internal and external customers. The Supervisor will be responsible for resolving client issues, meeting or exceeding department performance metrics, and supporting customer and employee retention.
Responsibilities/Duties/Functions/Tasks:
- Acts as a liaison between Attorneys and staff ensuring work is completed properly, meeting both client and compliance standards and federal collection laws.
- Serves as a knowledge expert for relevant laws, government regulations, and collections practices.
- Maintains current knowledge of legal procedures, deadlines and procedures for appropriate documents.
- May process legal documents and oversee client billing specific to assigned specialty area as applicable.
- Assist and complete monthly billing entries as applicable.
- Studies and standardizes workflow, processes and procedures to improve department efficiency and even distribution of work.
- Interfaces with management teams of other business units to ensure departmental objectives are achieved.
- Evaluates employee performance, administers discipline, resolves employee issues and conflicts and maintains proper records to ensure day-to-day responsibilities are handled accordingly.
- Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing.
- Provide technical, advisory, and motivational support to the department to ensure both positive customer and team member experiences.
- Participates in interviewing, selection, and coordinating training for new employees.
- Coordinates and oversees special projects.
- Complete all required training applicable to this position.
- Regular and predictable attendance is an essential function of this position.
- Other duties, as assigned.
Qualifications:
- Bachelor's Degree or Certification in Paralegal studies required, or an equivalent combination of education, training, and experience.
- 3 - 5 years of experience in legal field with progressive levels of responsibility preferred.
- Displays strong leadership skills and the ability to deal with difficult situations.
- Ability to handle more complex work and/or clients.
- Able to manage a higher-than-average number of direct reports.
- Strong communication skills, both oral and written.
- Strong interpersonal skills, high energy level and positive attitude.
- Knowledge of applicable collection laws.
- Proficient skills in Microsoft applications which include Word and Excel.
- Experience with billing software.
Compensation and Benefits:
- The expected pay range is $58,000 - $61,701 based upon experience
- Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
- Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at for more information.
- Promotional opportunities from within the Firm
- Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
- On site "Bistro To Go" vending and fresh foods available
- Free parking
- Free onsite fitness center for all employees
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.
Work Environment
This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.
EEO Statement: Weltman is an equal opportunity employer.
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