Engineer II, Service Desk Lead - Milwaukee, WI
4 weeks ago

Job summary
The Service Desk Lead (Engineer II) is a pivotal member of our IT Service Desk team, responsible for managing day-to-day ticket queues, driving continuous improvement and supporting service desk operations.Responsibilities
- Oversee daily ticket assignment queue management and routing to appropriate teams.
- Resolve case escalations as needed.
- Facilitate daily scrum meetings focused on ticket phone metrics.
Job description
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