Engineer II, Service Desk Lead - Milwaukee, WI

Only for registered members Milwaukee, WI , United States

4 weeks ago

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Job summary

The Service Desk Lead (Engineer II) is a pivotal member of our IT Service Desk team, responsible for managing day-to-day ticket queues, driving continuous improvement and supporting service desk operations.

Responsibilities

  • Oversee daily ticket assignment queue management and routing to appropriate teams.
  • Resolve case escalations as needed.
  • Facilitate daily scrum meetings focused on ticket phone metrics.

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