Customer Service Representative - Naples, United States - Pool Centurion Group

Pool Centurion Group Naples, United States

3 weeks ago

Description

This role site is On-Site in Naples, FL

CUSTOMER SERVICE REPRESENTATIVE

As the most respected leader in pool service, repairs, and renovations in the Florida market, Pool Centurion is experiencing tremendous growth and looking to add a Customer Service Representative Our family of companies includes Stella, Soflo Pools, Reef Tropical Pools, AquaBrite Pool & Spa, and Naples Pool Service, Inc. This combination of unique brands allows us to lead the marketplace and offer tremendous growth and development opportunities for our team members.

WHAT YOU'LL DO:

As a Customer Service Representative, you will be instrumental in ensuring that the branch location is providing exceptional customer service and attending to the daily tasks needed at the branch location as well as:

Answer and direct phone calls in a polite and friendly manner; handle multiple phone lines effectively and professionally
Operate a computer and maintain standard office equipment on a regular basis, including a copy machine/printer, fax machine, etc.
Keep detailed and accurate records of customer issues and of calls received
Effectively document equipment or service problems, communicate with appropriate staff regarding the problem or issue in order to expedite correction or adjustment and enter information in system; follow up to ensure resolution
Build a strong relationship with the customers to maintain customer satisfaction
Maintain the general office filing system (paper and/or electronic)
General knowledge of Microsoft Office
Welcome visitors in a warm and friendly manner, and answer any questions visitors have
Take inventory of supplies and restock as needed
Comfortable multi-tasking and prioritizing tasks without guidance

WHAT WE ARE LOOKING FOR:

We are looking for the Customer Service Representative to be committed to delivering exceptional service to both internal and external customers, being skilled at working with a diverse team and helping to grow the Pool Centurion organization. You should have strong written and communication skills, as well as a strong organizational skills.

As a Customer Service Representative, you will be instrumental in ensuring that the branch location is providing exceptional customer service and attending to the daily tasks needed at the branch location as well as

High School Diploma/GED
1-2 years minimum experience in a client/customer-facing position
Excellent written and verbal communication skills
Bi-lingual - Spanish / English required
Demonstrated organizational skills including attention to detail and multi-tasking skills

Compensation & Benefits: Pool Centurion offers a salary commensurate with your experience. We strive to enrich the lives of our team and offer a variety of health and wellness benefits, paid time off, 401K, and an environment that celebrates continuous learning and development.

Pool Centurion and it's group of companies is committed to providing a safe and healthy work environment for all employees. As a drug-free workplace, we strictly prohibit the use, possession, distribution, sale, or being under the influence of illegal drugs or controlled substances on company premises, during work hours, or while representing Pool Centurion at off site locations. We also expect our employees to comply with any required drug testing and to adhere to this policy.

We are committed to maintain a drug-free workplace not only to ensure the safety and well-being of our employees and customers but also to support the success of our organization. By joining our team, you agree to abide by our drug-free workplace policy.

Pool Centurion remain as an equal opportunity employer and encourage candidates from all backgrounds and experiences to apply.

Salary Description

$21/hourly

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