Customer Care Representative - Dayton, United States - Dean's Plumbing

Description

Job Description

Are you seeking a company that truly appreciates your dedication, determination, and ambition? A company that acknowledges your daily contributions and provides avenues for personal and professional growth? If your response is an enthusiastic yes, then Dean's Plumbing is the perfect fit for you. We are actively recruiting driven, skilled, and personable individuals to join our team. We provide competitive compensation packages and even offer paid vacations, ensuring a rewarding and balanced work-life experience.

Our Culture

We cultivate a culture that values collaboration, open communication, and a strong work ethic. Our leaders are known for being approachable and easy to work with, placing great emphasis on fostering a supportive environment. We genuinely care about each team member, encouraging us to work diligently and develop a genuine passion for the company. Together, we strive to create a friendly and helpful atmosphere, where everyone is willing to lend a hand whenever needed. She goes above and beyond to support and assist us in any way possible, reflecting her genuine care for our well-being and growth.

Our Values

• Mission:To be the top service company in the region
• Family:Humbly serving our families and community while holding each other accountable.
• Character:Holding ourselves to the highest standard of honesty, respect, and hard work.
• Service: Possess the knowledge and ability to serve our families and community.

Why Join Us

• Family-Owned and Operated:Joining our company means becoming a part of a family-owned and operated business. We believe that treating employees well fosters a positive work environment, which translates into exceptional customer service.
• Snacks and Refreshments:We understand the importance of a comfortable and productive workplace. Enjoy snacks and drinks provided for all employees, anytime, ensuring you stay refreshed and energized throughout the day.
• Emphasis on Company Culture:Our company culture is a top priority. We want every team member to enjoy coming to work, feeling valued, and being truly part of a team. We cultivate a supportive environment where collaboration and camaraderie thrive.
• Close-Knit Team:As a customer care representative, you'll work closely with three other office employees. They genuinely care about each other's lives, often sharing food daily. Additionally, we provide a weekly catered lunch for all office employees, fostering a strong sense of belonging and connection.
• Positive Impact: We strive to influence our customers, community, and co-workers positively. By joining us, you'll contribute to a culture that prioritizes spreading positivity, respect, and kindness in all interactions.
• Growth Opportunities: We are dedicated to fostering both professional and personal growth. We offer classes on leadership and communication skills to enhance your abilities. Additionally, you'll learn problem-solving techniques and how to effectively read people over the phone.
• Work-Life Balance:We understand that personal issues can arise unexpectedly. We strive to be understanding and accommodating, ensuring you have the support you need to maintain a healthy work-life balance.
• Competitive Benefits Package:We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. In addition to industry-standard benefits, we provide continuous training, certification programs, and state-of-the-art tools and equipment, enabling you to perform at your best.

Pay

• $31, $43,680.00 annually
• Performance-based bonus
• good review bonus

Benefits

• Medical, Dental, andVision
• Flexible Spending Account
• Uniforms
• Open Door Policy
• Family Medical Leave
• Continued Education
• Job Training
• Promote Within
• 401(k) / Matching
• Paid Holidays andPTO

Responsibilities

• Answer incoming phone calls promptly and professionally, providing a welcoming and courteous first point of contact for customers.
• Gather and record accurate customer information, ensuring all necessary details are obtained for effective communication and follow-up.
• Book service calls or appointments efficiently, utilizing appropriate scheduling systems or software to maintain an organized and accurate booking process.
• Listen attentively to customer concerns, inquiries, or complaints, demonstrating empathy and understanding while addressing their needs effectively.
• Provide accurate and comprehensive information to customers, addressing their questions, providing solutions, and offering appropriate recommendations or alternatives as needed.
• Escalate complex or unresolved issues to the appropriate team or supervisor, ensuring prompt and effective resolution while maintaining open lines of communication with the customer.
• Maintain proper documentation of customer interactions, recording relevant details, actions taken, and any necessary follow-up required.
• Collaborate and coordinate with internal departments or colleagues as necessary to facilitate timely and satisfactory resolution of customer concerns.
• Continuously update knowledge of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
• Strive to meet or exceed customer satisfaction goals and metrics, consistently delivering a high level of service that reflects the company's commitment to customer care.

Our Hiring Process

1. Fill out the simple application
2. A recruiter from our recruiting company, Yellowstone Local will reach out promptly for a prescreening call
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
4. We will make an offer if you are a good fit

Job requirements

• Excellent communication skills, both verbal and written
• Proficient in navigating computer systems and applications effectively
• Familiarity with Microsoft Word and the ability to perform tasks such as creating and editing documents
• Strong typing skills to ensure efficient and accurate data entry
• Desired relevant experience in roles such as Call Center Representative, Customer Care, or similar customer-facing positions
• Must possess a valid driver's license
• Willingness to undergo a background check and drug test as part of the hiring process
• Entry-level position requiring no prior work experience
• No specific number of years of experience is required, making it suitable for candidates without any previous work experience
• Must be authorized to work in the U.S

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."