Manager, Sales Support - Nashville, United States - Caterpillar
Description
**Career Area:**
Finance
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Work Shapes the World at Caterpillar Inc.**
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Cat Financial**
Cat Financial is a subsidiary of Caterpillar Inc., the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit to learn more about Cat Financial.
Role Definition
Manage operations and sales support activities for repossessed and lease return assets in the U.S. and Canada. Services include asset inventorying, transportation, payment approvals, listings, Notices of Sale, auction coordination, invoicing, and cash application.
Responsibilities
Verifying and documenting information related to asset inventory and sale to ensure accuracy and completeness; processing through systems.
Responding to operation and sale inquiries and requests, resolving problems and errors to provide high quality customer service.
Provides day-to-day direction to the team and ensures all legal/compliance requirements are met, including process controls and regulatory filings.
Participates in accomplishment of continuous improvement objectives for the department.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Basic Understanding:
Explains the purpose and limitations of quality management.
Accesses organizational resources that enable quality management.
Defines quality management concepts.
Cites examples of organizational quality management initiatives.
Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Level Working Knowledge:
Adjusts SOPs according to changes in organizational and industry procedures.
Tracks deviations from and modifications to existing SOPs in business operations.
Ensures compliance with industry standards, regulations and policies.
Assists in establishing a standard operating procedure based on workflow and environment review.
Reviews the efficiency of standard operating procedures in terms of performance improvement.
Data-Driven Decision Making: Knowledge of the data-driven decision-making process and associated tools and techniques; ability to gather and analyze data to make organizational decisions that align with strategic business objectives and goals.
Level Working Knowledge:
Applies an assigned technique for data-driven thinking in a decision-making process.
Discerns between "signal" and "noise" when interpreting data.
Identifies, obtains, and organizes relevant data and ideas.
Participates in the process of choosing KPIs and metrics to influence decisions.
Utilizes the basic data collection and evaluation tools and techniques.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Extensive Experience:
Evaluates and makes contributions to best practices.
Processes large quantities of detailed information with high levels of accuracy.
Productively balances speed and accuracy.
Implements a variety of cross-checking approaches and mechanisms.
Demonstrates expertise in quality assurance tools, techniques, and standards.
Employs techniques for motivating employees to meet or exceed accuracy goals.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems.
Collateral Management: Knowledge of the concepts, objectives, tools and methods used in collateral management; ability to implement and develop collateral strategies for risk control and profit management.
Level Basic Understanding:
Identifies the concepts and purposes of collateral evaluation.
Describes major activities performed and services provided in collateral management.
Documents general tools, methods and principles used in evaluating collateral.
Explains the technical terms used in collateral loans, such as Loss Given Default and Expected Loss.
Equipment Financing and Leasing: Knowledge of equipment financing and leasing processes, risks and stakeholders; ability to provide high quality services of leasing and equipment financing for commercial clients while reducing risks.
Level Basic Understanding:
Describes equipment financing and leasing features, benefits and objectives.
Lists typical clients and industry players involved in equipment financing and leasing.
Explains different types of equipment financing and leasing products and services.
Discusses various risks and risk controls of equipment financing and leasing.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.
#LI-Hybrid
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at
**Posting Dates:**
May 7, May 14, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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Theres more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employees contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar weve built.