Customer Operations Engineering Manager - Atlanta, United States - SUCCESS KOREA

Description

채용제목 Customer Operations Engineering Manager (지원마감)

회사소개:
글로벌 빅데이터 관리 솔루션 개발

업무내용/자격요건

Ensure that critical customer issues are addressed quickly and effectively

Triage, diagnose and potentially escalate customer inquiries during their engineering and operations efforts

Investigate product-related issues both for individual customers and for common trends that may arise

Study and understand critical system components and large cluster operations

Differentiate between issues that arise in operations, user code, third-party libraries or product

Manage the day-to-day interactions with our customers

Identify requirements for additional focused services engagements

Coordinate enhancement and feature requests with product management and Cloudera engineering

Facilitate upgrades, patches and maintenance to customer systems

Participate in occasional weekend on-call roster for critical support needs

자격요건

4+ years of Unix environment experience (Red Hat Linux) including shell scripting

2+ years software development experience in C++ or Java and Python

Network monitoring and application instrumentation experience

System performance debugging and kernel forensics experience

#J-18808-Ljbffr