Collections Supervisor - Cleveland, United States - UB Greensfelder LLP

Description

Job Description

UB Greensfelder has an opening for a full-time Collections Supervisor for our downtown Cleveland, Ohio location.

UB Greensfelder LLP is an AM Law 200, super-regional firm law firm focused on exceeding client expectations and delivering superior, customized legal solutions. Created in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gale, P.C., the firm's 275 lawyers advise regional, national, and global businesses on a wide range of legal matters across more than 25 specialized practice and industry groups. UB Greensfelder has nine primary office locations, including Chicago; Cincinnati; Cleveland; Columbus, Ohio; Florida; New York; Southern Illinois; St. Louis; and Washington, DC.

Position Overview:

The Collection Supervisor is responsible for the collection of an assigned portfolio of accounts receivable invoices. The Collection Supervisor will work closely with partners, attorneys, management, CFO, and external clients to facilitate the collection of the receivables according to firm guidelines. With minimal oversight, the Collection Supervisor will assume overall responsibility for management of the collectible A/R for clients assigned. This is a non-exempt position reporting to the Credit and Collections Manager.

Essential Functions:

• Manage the collection process for an assigned portfolio following firm and client guidelines ensuring client and attorney preferences are appropriately considered.
• Establish effective business relationships with internal and external clients.
• Work with attorneys to develop collection/payment plans on past due accounts.
• Work with attorneys to resolve disputed receivables.
• Directly contact clients regarding past due balances.
• Consistently resolve client payment issues informing department manager of serious nonpayment issues.
• Provide feedback to management on possible areas of improvement and make recommendations to implement improved processes.
• Use and create business reports as tool to manage daily work and update department manager and the firm as needed.
• Respond to information requests from internal and external clients.
• Backup Credit and Collection Manager as required.
• Other duties as assigned.

Qualifications:

Bachelor's degree or equivalent related experience in business, accounting, or finance with a minimum of two years collection experience in a professional environment.

Law firm experience and working within the Aderant system is preferred, but not necessary to apply.

Knowledge, Skills, & Abilities:

• A commitment to providing superior service to the firm's attorneys, advisors, and staff while maintaining an atmosphere of teamwork and continuous improvement.
• Strong, professional communication verbally and through email.
• Ability to organize time, prioritize workload effectively, and work independently.
• High degree of initiative and problem-solving skills with confidence to make independent decisions within prescribed parameters.
• Ability to apply complex mathematical concepts to compute, reconcile balances, verify numerical data, and prepare various billing and collection reports.
• High proficiency with Microsoft Office applications (Excel, Word, Outlook, Access). Experience in legal collections and use of third-party billing sites such as TyMetrix, Legal eXchange and Serengeti a plus.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong initiative to proactively increase value to the position; willingness and ability to assume new tasks and responsibilities.
• General accounting knowledge.

Physical Requirements:

While performing the functions of this position, the employee is regularly expected to sit, use hands to type and feel, ability to talk and hear. Employee will occasionally stand, walk, and reach with hands and arms.
The employee must occasionally lift or move up to 25 lbs.

Regular attendance is required five days a week. Hybrid in-office/remote schedule available.

UB Greensfelder provides top-quality, sophisticated legal services, serving business clients ranging from small entrepreneurs to international companies. Our work environment is business casual and we offer a competitive compensation and benefits package, which includes medical/dental/vision, 401(k) with employer contribution, short and long term disability plans, life insurance, well-being initiatives, and paid parental leave programs. If you desire to work in a truly people-focused environment for a firm that values its employees, then UB Greensfelder is the firm for you.

UB Greensfelder places a high value on diversity and is committed to cultivating an equitable and inclusive environment where all of our employees can thrive. Candidates from diverse backgrounds are strongly encouraged to apply.

Equal Opportunity Employer