Beverage Server - Baton Rouge, Louisiana, , United States
3 days ago
Job description
ESSENTIAL FUNCTIONS- Participate regularly in departmental and company meetings
- Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
- Prepares alcoholic and non-alcoholic drinks to specifications and serves them in and orderly and timely fashion.
- Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.
- Knowledgeable in the products the company serves.
- Properly operates the point of sales system, accounts for all service items, and keeps a balanced bank.
- Understands salesmanship and customer service is what makes this position successful for the company and the team members.
- Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
- Sets and keeps workstations and casino floor areas properly stocked, clean, safe, and organized.
- Serves drinks, greet guests, busses and runs drinks, does side work, plus any other normal functions required to service our guests under normal operating conditions.
- Communicates all guest service opportunities and product shortages or issues to management.
- Knows and complies with all rules, regulations and policies of the food and beverage department
- Follows the company's attendance policy as well as other rules and regulations set forth in the handbook.
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must abide by all state and local liquor laws
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensure customer service standards are met and retained
- Other duties as assigned
QUALIFICATIONS
- 1 year Cocktail Server experience in a fast-paced environment, required
- Food Handler Certification, required
- High School Diploma/GED, required
- Must be 21 years of age or older
- Must have basic mathematical skills
- Must be able to work Weekends, Nights and Holidays
- Able to effectively communicate in English via verbal and written
- Must be able to obtain and maintain a State Gaming License, if applicable
- Must be able to obtain and maintain a Liquor certification, if applicable
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
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