IT Operations Engineer - Hagerstown, United States - Hitachi Careers

Description

Description

HITACHI RAIL is looking for an enthusiastic self-motivated IT Operations Engineer who thrives in a fast-paced environment. The position is based in Hagerstown, MD.

About Us:

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

ACCOUNTABILITIES

• Provide day-to-day helpdesk service for HRSTS users located in Americas region with focus on Hagerstown.
• Carry out installation, configurations and maintenance on servers, network equipment, desktop hardware, software, laptops, mobile devices, video conf equipment and printers.
• Troubleshoot connectivity and application issues and research and escalate as appropriate.
• Maintain server rooms and all corporate IT supporting equipment including safe keeping, upgrades, repairs, maintenance, replacements, etc.
• Undertake any other relevant duties as directed by the IT Services Manager – Americas.
• Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.
• Develop and maintain close working relationships with internal and external contacts as appropriate.
• Work is conducted efficiently and effectively, complies with internal global policies and standardization requirements.
• Participate in the implementation of IT Projects as per agreed budget, time and quality.

SKILLS

• Previous experience in Corporate Office setting.
• Proven working experience in providing EUC support.
• Knowledge of ITIL best practices.
• Strong knowledge of current technologies.
• Microsoft Operating Systems, ESX, and server-side applications.
• Troubleshooting and multi-tasking skills.
• Organized, detail oriented, superb customer service skills.
• Able to learn new technology and have increasing responsibilities.
• A solid understanding of IT infrastructure, networking, and telephony.
• Strong client-facing and communication skills.
• Solve complex technical issues/problems involving multiple technology stacks (OS, application, network, etc.)
• Advanced Microsoft Operating System and application support (Active Directory, Exchange, DFS, DNS, DHCP, permissions, access levels, server roles).
• Experience with S2S IP SEC VPN, SSL VPN, VLANS, MPLS, and SIP Trunk technologies.
• Ability to conduct research into issues and products as required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience with enterprise wireless technologies.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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